Executive / Sr. Executive, Customer Care
Job Description
Title: Executive / Sr. Executive, Customer Care
Company Name: Healthcare Diagnostic Center Limited
Vacancy: --
Location: Dhaka (Shaymoli)
Experience:
∎ 5 to 7 years
Published: 28 Jan 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ 5 to 7 years’ working experience in the relevant fields. The applicants should have experience in the Hospital/Diagnostics business area(s)
∎ Proficient in operating MS word, Ms Excel & Power point
∎ Comprehensive understanding of healthcare policy
∎ Strong Communication and interpersonal skills
∎ Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
∎ 5 to 7 years’ working experience in the relevant fields. The applicants should have experience in the Hospital/Diagnostics business area(s)
∎ Proficient in operating MS word, Ms Excel & Power point
∎ Comprehensive understanding of healthcare policy
∎ Strong Communication and interpersonal skills
∎ Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
Responsibilities & Context:
∎ Supervise and manage a team of billing specialist & customer care management, providing guidance and support training as needed
∎ Review and analyze billing data, due collection, and reports to identify any discrepancies, taking appropriate action to resolve them.
∎ Monitor patient appointments and shares necessary information’s to the CRO’S and others department as required, Guide the patients regarding investigation, medication & follow-up visit
∎ Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary. Ensure effective and smooth co-ordination between consultant and the outpatient (with /without appointment, follow up, etc.)
∎ Maintain and update billing records, ensuring compliance with company policies, Liaison with other department/staff to ensure required support of the corporate and general customers
∎ Are you up for an exciting career!
∎ Healthcare Diagnostic Center Ltd. (HDCL) is a sister concern of Healthcare Pharmaceuticals Ltd. HDCL provides world class diagnostic facilities which ensure accurate test results and excellent customer services. We started our journey with a commitment to improve diagnostic performance and enhance satisfaction of patients, physicians and all other stakeholders.
∎ Job function: Customer Care
∎ Job Responsibilities:
∎ Supervise and manage a team of billing specialist & customer care management, providing guidance and support training as needed
∎ Review and analyze billing data, due collection, and reports to identify any discrepancies, taking appropriate action to resolve them.
∎ Monitor patient appointments and shares necessary information’s to the CRO’S and others department as required, Guide the patients regarding investigation, medication & follow-up visit
∎ Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary. Ensure effective and smooth co-ordination between consultant and the outpatient (with /without appointment, follow up, etc.)
∎ Maintain and update billing records, ensuring compliance with company policies, Liaison with other department/staff to ensure required support of the corporate and general customers
Compensation & Other Benefits:
∎ We offer competitive compensation package, professional work environment and training and growth opportunities for the right candidate.
Employment Status: Full Time
Job Location: Dhaka (Shaymoli)
Read Before Apply:
Interested candidates are requested to apply through the below link
Apply URL::
Apply Procedure:
Company Information:
∎ Healthcare Diagnostic Center Limited
∎ Nasir Trade Centre [Level 9 & 14], 89 Bir Uttam CR Datta Road, Bangla Motor Old Sonargaon Road, Dhaka-1205
Address::
∎ Nasir Trade Centre [Level 9 & 14], 89 Bir Uttam CR Datta Road, Bangla Motor Old Sonargaon Road, Dhaka-1205
Application Deadline: 10 Feb 2025
Category: Customer Support/Call Centre
