Executive, Patient Relations

Job Description

Title: Executive, Patient Relations

Company Name: Ispahani Islamia Eye Institute & Hospital

Vacancy: 02

Location: Dhaka (Old Dhaka)

Salary: Tk. 20000 - 22000 (Monthly)

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Hospital

Published: 22 May 2025

Requirements:

Additional Requirements:
∎ HSC passed in any discipline.
∎ Relevant working experience in any healthcare organization.
∎ Demonstrates a personal interest in the health and well-being of others.
∎ Has good physical strength and stamina.
∎ Excellent Communication (error-free, accent-free verbal and written with good body language) skills

Responsibilities & Context:
∎ Greet patients and provide proper information about services and its process.
∎ Screen new, review, out refer, emergency and child patients and send them to right directions.
∎ In case of emergency and vulnerable patients, send them directly to the ticket counter and ensure prior services as per discussions with the in-charges of concerned departments.
∎ Distribute the registration form & help them to fill-up, accordingly refer to the concerned ticket counter.
∎ Make patient file properly and computerize the information in hospital software for future reference.
∎ Divide patients into groups for registration then announce the patient’s name & serial number through microphone in order to take them to the optometrist’s room.
∎ Ensure the doctors’ nameplate on the door, cleanliness of the doctors’ room having appliances, amenities etc.
∎ Place the patients’ file into the concerned optometrists’ and doctors’ timely.
∎ Persuade the prescriptions about medicine, optic glass and next appointment to the patient.
∎ In case of surgery, test, admission or any complications patients are sent along with their files to the counselor room for counseling.
∎ In case of emergency health condition of patient or attendant inform to the In-charge and assist to provide emergency services.
∎ Playing different services related and awareness audio clip recorder time to time in OPD premises.
∎ Bring patient to subspecialty department, test room, operation theater, ward, DCS (Day Care Surgery) as required.
∎ Ensure security and safety each medical appliance, power supply switch, keys and others relevant during the time of leaving office.
∎ ইস্পাহানী ইসলামিয়া চক্ষু চিকিৎসা কেন্দ্র – A Service Delivery Point (SDP) of The Ispahani Islamia Eye Institute and Hospital (IIEI&H) looking for energetic, dynamic and enthusiastic person for the following position:
∎ Executive, Patient Relations
∎ Major Responsibilities:
∎ Greet patients and provide proper information about services and its process.
∎ Screen new, review, out refer, emergency and child patients and send them to right directions.
∎ In case of emergency and vulnerable patients, send them directly to the ticket counter and ensure prior services as per discussions with the in-charges of concerned departments.
∎ Distribute the registration form & help them to fill-up, accordingly refer to the concerned ticket counter.
∎ Make patient file properly and computerize the information in hospital software for future reference.
∎ Divide patients into groups for registration then announce the patient’s name & serial number through microphone in order to take them to the optometrist’s room.
∎ Ensure the doctors’ nameplate on the door, cleanliness of the doctors’ room having appliances, amenities etc.
∎ Place the patients’ file into the concerned optometrists’ and doctors’ timely.
∎ Persuade the prescriptions about medicine, optic glass and next appointment to the patient.
∎ In case of surgery, test, admission or any complications patients are sent along with their files to the counselor room for counseling.
∎ In case of emergency health condition of patient or attendant inform to the In-charge and assist to provide emergency services.
∎ Playing different services related and awareness audio clip recorder time to time in OPD premises.
∎ Bring patient to subspecialty department, test room, operation theater, ward, DCS (Day Care Surgery) as required.
∎ Ensure security and safety each medical appliance, power supply switch, keys and others relevant during the time of leaving office.

Compensation & Other Benefits:
∎ Two (02) Festival Bonus
∎ Provident Fund
∎ Gratuity
∎ Annual Leave Encashment
∎ Sick Leave Encashment
∎ Full Paid Maternity Leave for Six (06) Months
∎ Free Pathology & Microbiology Tests
∎ Baishakhi Allowance
∎ Medical Claims
∎ Life Coverage
∎ Other facilities and benefits as per hospital policy
∎
∎ Two (02) Festival Bonus
∎ Provident Fund
∎ Gratuity
∎ Annual Leave Encashment
∎ Sick Leave Encashment
∎ Full Paid Maternity Leave for Six (06) Months
∎ Free Pathology & Microbiology Tests
∎ Baishakhi Allowance
∎ Medical Claims
∎ Life Coverage
∎ Other facilities and benefits as per hospital policy

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Old Dhaka)

Company Information:
∎ Ispahani Islamia Eye Institute & Hospital
∎ 116/C/2, Monipuripara, Farmgate, Dhaka-1215
∎ https://www.islamia.org.bd/
∎ Ispahani Islamia Eye Institute and Hospital (IIEI&H) has been known for more than sixty five years and is the largest multispecialty eye hospital in Bangladesh. The emphasis is on quality eye healthcare services for all socio-economic sections of society as well as training & education to develop effective manpower. We are committed to deliver our best quality eye healthcare services through a competent and passionate professional team at an affordable cost to the optimal satisfaction of our patients. We ensure continuous quality improvement by perusing research and constant endeavor.

Address::
∎ 116/C/2, Monipuripara, Farmgate, Dhaka-1215
∎ https://www.islamia.org.bd/
∎ Ispahani Islamia Eye Institute and Hospital (IIEI&H) has been known for more than sixty five years and is the largest multispecialty eye hospital in Bangladesh. The emphasis is on quality eye healthcare services for all socio-economic sections of society as well as training & education to develop effective manpower. We are committed to deliver our best quality eye healthcare services through a competent and passionate professional team at an affordable cost to the optimal satisfaction of our patients. We ensure continuous quality improvement by perusing research and constant endeavor.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 12 Jun 2025

Category: Medical/Pharma