Executive Officer

Job Description

Title: Executive Officer

Company Name: M.BPO.IT

Vacancy: 20

Job Location: Rajshahi

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Business Studies, Bachelor degree in any discipline, Master's degree in any discipline

Job Responsibilities:
∎ Maintaining the relationship between company and customers.
∎ Listen to & handle customer queries about products & services effectively.
∎ Manage large amounts of inbound and outbound calls in a timely manner.
∎ Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved problems.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Take feedback from customer about service.
∎ Report time to time to the team leader for complicated issues.

Additional Requirements:
∎ Age 21 to 32 years
∎ Similar experience in BPO industry will get preference.
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Willingness to work in any shift/ roster.

Salary: Tk. 15000 - 20000 (Monthly)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 Jun 2021

Company Information:
∎ 22 May 2021
∎ M.BPO.IT

Category: Customer Support/Call Centre