Executive/ Officer, Customer Service and Telemarketing
Job Description
Title: Executive/ Officer, Customer Service and Telemarketing
Company Name: EDOS
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ HSC/ O-Level depend on excellent quality of experience.
∎ Skills Required: Call Center, Client Support, Customer Service, Microsoft word and excel, Self motivated, Telemarketing, telesales
Job Responsibilities:
∎ Plan and oversee promotional events or display
∎ Develop marketing content for social media and offline as needed
∎ Distribute marketing content to reach the target market
∎ Ensure EDOS online store is fully optimized, customers are served and online deliveries are made on time with full customer satisfaction.
∎ Gentle interaction with customers to understand their needs and ensure customer satisfaction.
∎ Willing to take responsibility of achieving sales target.
∎ To upsell and cross-sell as per target.
∎ Making Phone Call for Bill Collection.
∎ Provide Customer Support over phone and Email.
∎ Managing incoming calls and customer service inquiries.
∎ Handle customer complaints, provide appropriate, solutions and alternative within the time limit; follow up to ensure resolution.
∎ Provide superior customer service at all times ensuring customers are happy and fully satisfied with their experience with EDOS, both online and offline.
∎ Deal with complaints from customers in friendly manner.
∎ Monitor stock levels ensuring products are in stock and make Proper Inventory Management & Weekly report to management.
∎ Keep abreast of market trends to determine the need for improvements in the store.
∎ Analyze sales and revenue reports and make forecasts.
∎ Analyze current client base or target market for the company and devise new ways to expand that client base.
∎ Maintains positive relationships with client to encourage repeat and recurring business.
∎ Identify customer needs and recommend appropriate products based on their preferences and requirement.
∎ Must have advanced situational judgment and ability to meet instant customer needs.
∎ Receive and reply emails, carry out marketing and promotions via online and newspaper advertisements.
∎ To inform and sale the product to the potential customers.
∎ To keep sales order and update it through proper order placement process.
∎ Also, you will be responsible for the duties to be assigned by the management time to time.
Additional Requirements:
∎ Age 20 to 35 years
∎ Only females are allowed to apply
Salary: Tk. 12000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 27 Mar 2021
Company Information:
∎ 28 Feb 2021
∎ EDOS
∎ Address : House - 19, Road - 5, Nikunja - 2
∎ Web : www.edos.com.bd
∎ Business : Online Business, E-commerce
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 27th Mar 2021
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