Executive - Front Desk & Customer Care (Hospital)

Job Description

Title: Executive - Front Desk & Customer Care (Hospital)

Company Name: Better Life Hospital Ltd

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Experience in Hospital, Hospital operations

Job Responsibilities:
∎ Greet all customers with appropriate manners & courtesy.
∎ Identify patient correctly by name, Patient ID and age/Date of birth.
∎ Make liaison with corporate clients for smooth transaction time to time and give feedback to the authority.
∎ Receive, check and sign for floats, key and other paperwork as required for operating a point of payment.
∎ Inform the patient about the amount due; process the transaction in appropriate manner.
∎ Prepare invoices for registration, consultation, investigations.
∎ Ensure accountability for the safekeeping of the cash float.
∎ Listen to the patient queries / complaint and address the issue by him self/her self.
∎ Perform any other reasonable task that may be assigned to them by supervisor/Authority from time to time.
∎ Management of the front desk/reception counters.
∎ Serving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
∎ Answering and forwarding phone calls (internal and external) with basic and perfect information,

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Good command of spoken and written English
∎ Strong communication skill
∎ Smart and pleasant looking, sound health and clear voice,
∎ Good command over Bangla and English,
∎ Proficient with Microsoft Office software,
∎ Ability to organize, multitask, prioritize work under pressure,
∎ Able to deliver information in technical but pleasant way.
∎ Able to communicate effectively with all levels
∎ Experience in large organization is preferred
∎ Ability to work well under pressure, Good social and interpersonal skills.
∎ Ability to store and record information accurately.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 May 2021

Company Information:
∎ 15 Apr 2021
∎ Better Life Hospital Ltd
∎ Address : 1 East Rampura, DIT Road, Dhaka-1219

Category: General Management/Admin