Executive - Customer Support ( IT Department )
Job Description
Title: Executive - Customer Support ( IT Department )
Company Name: Smart Software Limited
Vacancy: 3
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Computer Engineering, Bachelor degree in any discipline, Diploma in Computer
∎ Training/Trade Course: Website Design,SEO,computer operation
∎ Skills Required: Administration, Computer Skill, Cpanel, Customer Relationship Management (CRM), Front Desk Management, Human Resource, IT Support Service
Experience Requirements:
∎ At most 3 year(s)
∎ The applicants should have experience in the following area(s):
Administration, Commercial, Computer Skill, Customer Care, Customer Relationship Management (CRM), Data Entry, Digital Marketing, Fluent in speaking English, Front Desk Management, Human Resource
∎ The applicants should have experience in the following business area(s):
IT Enabled Service, Computer Hardware/Network Companies, CNG, BPO/ Data Entry Firm, Call Center, Cellular Phone Operator, E-commerce, Group of Companies, Travel Agent, Transportation
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve the client's problem.
∎ Report time to time to the team leader for complicated issues.
∎ Carry out any other tasks as delegated by the Reporting Head
Additional Requirements:
∎ Age 18 to 27 years
∎ Only females are allowed to apply
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Application Deadline: December 6, 2019
Company Information:
∎ Smart Software Limited
∎ Address : 152/2/N (4th F), Panthapath, Dhaka
∎ Web : https://www.smartsoftware.com.bd/
∎ Business : Software Development, Website Development , Server & Hosting Provider, IT Solution
Category: Customer Support/Call Centre
Read Before Apply: PLEASE DO NOT APPLY IF YOU DON'T MEET THE FOLLOWING REQUIREMENTS
Source: bdjobs.com
Deadline Expired on 6th Dec 2019
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