Executive - Customer Services

Job Description

Title: Executive - Customer Services

Company Name: A Luxury Beauty Parlour in Dhaka

Vacancy: 15

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: customer service attitude, Learning Attitude, Presentable in Appearance and Attitude

Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Customer Relationship Management, Customer Service, Customer Support through Phone, Reservation and Customer Service
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Oversee daily beauty parlour's customer activities;
∎ Receive customer's phone calls and answer queries;
∎ Customers schedule according to the day and time;
∎ Regularly maintain and update customer's database based on information;
∎ Driving customer retention programs to ensure loyalty;
∎ Direct the development of the overall customers' relationship strategy for lead generation and loyalty activities;
∎ Manage customers complains accordingly;
∎ Ensure customer services according to the given requirements;
∎ Continuously improve knowledge through reading and self-study;
∎ Others activities as advised by supervisor and management.

Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Good in verbal communication;
∎ Good interpersonal & communication skills;
∎ Maintain a positive attitude focused on customer satisfaction.

Salary: Tk. 14000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Maximum BDT 3,000 complimentary services;
∎ Sales incentives based on performance;
∎ Evening Snacks as per company policy;
∎ Transport Allowance;
∎ Other facilities will be provided as per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 19 Apr 2022

Company Information:
∎ 20 Mar 2022
∎ A Luxury Beauty Parlour in Dhaka

Category: Customer Support/Call Centre