Job Description
Title: Executive (Customer Service/Call Center Operations) - Roster Basis
Company Name: ABG Technologies Ltd. (A Concern of Bashundhara Group)
Vacancy: 9
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Graduate from any discipline.
∎ Skills Required: Call Centre Management, Good Coversation Skill
Experience Requirements:
∎ 2 to 4 year(s)
Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers.
∎ Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve the client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
Additional Requirements:
∎ Age at most 30 years
∎ Willingness to work in any shift/ roster.
∎ Candidate who are ready to join immediately
∎ Similar experience in Fintech/ MFS/ Bank will get preference.
∎ Good oral communication skills.
∎ Good listening and analytical skills.
∎ Customer focus and adaptability to different personality types.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Dec 2023
Company Information:
∎ 21 Nov 2023
∎ ABG Technologies Ltd. (A Concern of Bashundhara Group)
∎ Address : Human Resources, Bashundhara Group, Bashundhara Industrial Headquarters-2, Plot-56/A, Block-C, Umme Kulsum Road, Bashundhara R/A, Dhaka-1229
∎ Business : Real Estate, Manufacturing, Trading, Services, Media etc.
Category: Customer Support/Call Centre
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