Executive (Customer Service/Call Center Operations) - Roster Basis
Job Description
Title: Executive (Customer Service/Call Center Operations) - Roster Basis
Company Name: ABG Technologies Ltd. (A Concern of Bashundhara Group)
Vacancy: 9
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Graduate from any discipline.
∎ Skills Required: Call Centre Management, Good Coversation Skill
Experience Requirements:
∎ 2 to 4 year(s)
Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers.
∎ Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve the client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
Additional Requirements:
∎ Age at most 30 years
∎ Willingness to work in any shift/ roster.
∎ Candidate who are ready to join immediately
∎ Similar experience in Fintech/ MFS/ Bank will get preference.
∎ Good oral communication skills.
∎ Good listening and analytical skills.
∎ Customer focus and adaptability to different personality types.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Dec 2023
Company Information:
∎ 21 Nov 2023
∎ ABG Technologies Ltd. (A Concern of Bashundhara Group)
∎ Address : Human Resources, Bashundhara Group, Bashundhara Industrial Headquarters-2, Plot-56/A, Block-C, Umme Kulsum Road, Bashundhara R/A, Dhaka-1229
∎ Business : Real Estate, Manufacturing, Trading, Services, Media etc.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 5th Dec 2023
More jobs of ABG Technologies Ltd. (A Concern of Bashundhara Group)
Senior Officer/Principal Officer (Backend Developer), ABGTL (FinTech)
Senior Officer/Senior Principal Officer (Android Developer)
iOS Developer
SQA Engineer, ABGTL (FinTech)
Graphics Designer, ABGTL (FinTech)
Content Writer/Copywriter, ABGTL (FinTech)
Principal Officer / Sr. Principal Officer (IT Governance), ABGTL (FinTech)
Principal Officer / Sr. Principal Officer (Technology Risk Management), ABGTL (FinTech)
Senior Officer (SOC & Incident Response), ABGTL (FinTech)
Senior Officer / Principal Officer (Backend Developer), ABGTL (FinTech)
Team Lead (Customer Service/Call Center Operations)
Executive (Customer Service/Call Center Operations) - Roster Basis
Data Center Technician
Officer (System Support)
Android Developer
iOS Developer
SQA Engineer
Jr. SQA Engineer
SPO/AVP (Network Operations)
PO/SPO (Network Operations)
Officer/PO (Security Operation Center)
Database Administrator
Backend Developer
Similar Jobs
Executive - Group Service
Officer/Sr. Officer (Customer Service)
Manager- Ocean Freight
Sr. Office Executive (Sales & Marketing)
International Call Center Agent (Night Shift)
কাস্টমার কেয়ারএক্সিকিউটিভ
Tele Marketing Executive
Call Center Executive
Customer Relationship Officer
Officer (Call Center)
Executive/ Sr Executive: Front Office and Customer Management
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Tele Sales Executive
Executive (Customer Support and Transcription)
Office Executive - Night Shift
Executive (Female)
Call Center Agent
Facebook Group