Job Description
Title: Executive, Customer Service
Company Name: KM express & Logistics
Vacancy: 2
Age: 20 to 30 years
Location: Dhaka
Salary: Negotiable
Published: 26 Aug 2024
Education:
∎ Bachelor/Honors, Masters
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
∎ Age 20 to 30 years.
∎ Strong communication and interpersonal skills.
∎ Ability to connect with and engage an online audience.
∎ Familiarity with Facebook Live and other social media platforms.
∎ Must have computer Knowledge.
∎ Age 20 to 30 years.
∎ Strong communication and interpersonal skills.
∎ Ability to connect with and engage an online audience.
∎ Familiarity with Facebook Live and other social media platforms.
∎ Must have computer Knowledge.
Responsibilities & Context:
∎ Respond promptly to customer inquiries, order requests, and product-related questions on Facebook Messenger and WhatsApp.
∎ Provide exceptional customer service by delivering friendly and helpful responses.
∎ Process orders accurately, following company policies.
∎ Troubleshoot and resolve customer issues, demonstrating strong problem-solving skills.
∎ Utilize product knowledge to provide accurate information and recommendations.
∎ Multitask by managing multiple conversations simultaneously Generate new leads, and convert these leads into sales.
∎ Report to management. Others as per management decision.
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same Troubleshoot/ helping to resolve customer service problems.
∎ Provide general information Maintaining a high standard of call quality as per the requirement of the organization.
∎ Respond promptly to customer inquiries, order requests, and product-related questions on Facebook Messenger and WhatsApp.
∎ Provide exceptional customer service by delivering friendly and helpful responses.
∎ Process orders accurately, following company policies.
∎ Troubleshoot and resolve customer issues, demonstrating strong problem-solving skills.
∎ Utilize product knowledge to provide accurate information and recommendations.
∎ Multitask by managing multiple conversations simultaneously Generate new leads, and convert these leads into sales.
∎ Report to management. Others as per management decision.
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same Troubleshoot/ helping to resolve customer service problems.
∎ Provide general information Maintaining a high standard of call quality as per the requirement of the organization.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka
Company Information:
∎ KM express & Logistics
∎ Ahmed Plaza, Floor-5 (Lift-4), House # 06, Rd # 02, Jashimuddin Ave, Uttara-3, Dhaka-1230
∎ KM Express and Logistics Ltd. is one of the fastest, secured, inexpensive cargo & logistic service providers.
Address::
∎ Ahmed Plaza, Floor-5 (Lift-4), House # 06, Rd # 02, Jashimuddin Ave, Uttara-3, Dhaka-1230
∎ KM Express and Logistics Ltd. is one of the fastest, secured, inexpensive cargo & logistic service providers.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Aug 2024
Category: Customer Support/Call Centre
