Executive - Customer Service (Call Centre)

Job Description

Title: Executive - Customer Service (Call Centre)

Company Name: Aleshamart.com

Vacancy: 30

Job Location: Dhaka (Banani)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call Center Agent, Customer Care, Customer Service, Customer Support through Phone
∎ The applicants should have experience in the following business area(s): E-commerce

Job Context:
∎ Aleshamart.com is an e-commerce brand under Alesha Holdings Ltd. We are an online commercial transaction platform & started with one goal in mind to make lives easier with a vision to introduce to shopping without any barrier all over the world. In this Digital era of Bangladesh where e-commerce business is booming, here we are offering varieties of product and service to meet the market demand.
∎ We are Looking for experienced and passionate Customer Service Executive who is interested in working with our talented and creative E-Commerce Team.

Job Responsibilities:
∎ Assisting customers with queries and providing solutions quickly.
∎ Encourage customers to buy the products.
∎ Receive phone calls & Complaints through Customer/SR/Channels and respond and keep track of all Complaints, maintain record and database.
∎ Provide service to the customer and gives precise information & solution to the customer.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Identify customer needs, clarify information and provide solutions of required complaints.
∎ Manage and update customer databases with the status of each customer.
∎ Report to management daily, Weekly & monthly update situation.
∎ Keeping a record of customer interaction and details of actions taken against complaints.
∎ Must have excellent computer operating skills, particularly in MS Word, Excel and Power Point.
∎ To perform any other duties and responsibilities assigned by the management time to time.

Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Willingness to work in roster duty .
∎ Male candidates should be able to work at night shift (at least 2 days in a week).
∎ Able to work under pressure.
∎ Strong phone contact handling skills and active listening.
∎ Strong oral and written communication skills and decision-making ability.
∎ Proficiency in Microsoft Office applications is a must.

Salary: Tk. 10000 - 12000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 2 Apr 2021

Company Information:
∎ 3 Mar 2021
∎ Aleshamart.com
∎ Address : Head Office: Rupsha Tower, Flat-10/B, Plot-07, Road-17, Banani C/A, Dhaka-1213. Corporate Office: Praasad Trade Center, 6 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213
∎ Web : www.aleshagroup.com

Category: Customer Support/Call Centre

: Candidates meeting above mentioned criteria are requested to "Apply Online". The human resource department will make the process as efficient and convenient as possible for you, we thank you for your cooperation.