Executive, Customer Relations

Job Description

Title: Executive, Customer Relations

Company Name: Al Falah International

Vacancy: 30

Age: at least 25 years

Location: Dhaka (Malibagh)

Minimum Salary: Tk. 15000 (Monthly)

Published: 30 May 2024

Education:
∎ SSC

Requirements:

Additional Requirements:
∎ Age at least 25 years
∎ At least 6 months Working Experience in a relevant field.
∎ The applicants should have experience in the following business area(s): Immigration/Visa Processing, Application Visa Consultancy, Work Permit Visa Processing, Public Relation Companies, Consulting Firms, Travel Agent.
∎ Freshers are also encouraged to apply.
∎ Ability to present and communicate with clients effectively.
∎ An outgoing, confident and energetic personality.
∎ A friendly and approachable manner.
∎ Should be able to work under pressure.
∎ Should be positive for extra working hours.
∎ Must be target oriented, able to fulfill responsibilities.

Responsibilities & Context:
∎ Prepare necessary documents, fill out forms and maintain files and records. (Saudi Arabia Visa, Malaysian Visa, Maldives Visa, Lithuania Visa, Kyrgyzstan Visa, Serbia Visa, Dubai Visa, France Visa, Poland Visa.
∎ Must have familiarity with visa application submission processes, appointment scheduling, and biometric data collection.
∎ Preparing documentation and submitting all visa applications for various countries.
∎ Maintain good communication with clients face to face and over the phone.
∎ Speak with clients to answer any queries regarding visa requirements.
∎ Collect the required visa documents as per checklist and prepare the file for online and in person submission to embassies.
∎ You will have to stay in touch with the clients through Email and WhatsApp until the completion of each visa application process.
∎ You MUST have proficiency in using a laptop or Desktop and the Internet (MS Word, typing, emailing, Canva, Photoshop etc.)
∎ Good understanding of Visa application process, documentation requirements and all Embassy Formalities.
∎ Providing visa and other necessary documents to the valuable clients.
∎ Supporting office administration.
∎ Dealing with customer queries and complaints.
∎ Promoting and marketing the business.
∎ Any other tasks assigned by the management.
∎ Prepare necessary documents, fill out forms and maintain files and records. (Saudi Arabia Visa, Malaysian Visa, Maldives Visa, Lithuania Visa, Kyrgyzstan Visa, Serbia Visa, Dubai Visa, France Visa, Poland Visa.
∎ Must have familiarity with visa application submission processes, appointment scheduling, and biometric data collection.
∎ Preparing documentation and submitting all visa applications for various countries.
∎ Maintain good communication with clients face to face and over the phone.
∎ Speak with clients to answer any queries regarding visa requirements.
∎ Collect the required visa documents as per checklist and prepare the file for online and in person submission to embassies.
∎ You will have to stay in touch with the clients through Email and WhatsApp until the completion of each visa application process.
∎ You MUST have proficiency in using a laptop or Desktop and the Internet (MS Word, typing, emailing, Canva, Photoshop etc.)
∎ Good understanding of Visa application process, documentation requirements and all Embassy Formalities.
∎ Providing visa and other necessary documents to the valuable clients.
∎ Supporting office administration.
∎ Dealing with customer queries and complaints.
∎ Promoting and marketing the business.
∎ Any other tasks assigned by the management.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile Bill, Transport Bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Unlimited Tea and Coffee
∎ Commission Based Salary, Per Passenger 5000 Taka
∎ Mobile Bill, Transport Bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Unlimited Tea and Coffee
∎ Commission Based Salary, Per Passenger 5000 Taka

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka (Malibagh)

Read Before Apply:

Urgently We are looking for an Expert & Experienced Executive, Customer Relations. Those Who are interested to Join in our team are requested to apply.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected]

Company Information:
∎ Al Falah International
∎ 83/B, Mouchak Tower Shopping Complex (2nd Floor), Room- 303, Malibagh Moor Bus Stop, Opposite of CID Headquarters, Dhaka 1217
∎ https://www.facebook.com/AlFalahInternationalLtd

Address::
∎ 83/B, Mouchak Tower Shopping Complex (2nd Floor), Room- 303, Malibagh Moor Bus Stop, Opposite of CID Headquarters, Dhaka 1217
∎ https://www.facebook.com/AlFalahInternationalLtd

Application Deadline: 29 Jun 2024

Category: Customer Support/Call Centre