Executive, Customer Care
Job Description
Title: Executive, Customer Care
Company Name: Alesha Group
Vacancy: Not specific
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Bachelor degree in any discipline
∎ Skills Required: Good communication skills, Negotiation Skills
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Customer Care
Job Responsibilities:
∎ Assisting customers with queries and providing solutions quickly.
∎ Encourage customers to buy the products.
∎ Receive phone calls & Complaints through Customer/SR/Channels and respond and keep track of all Complaints, maintain record and database.
∎ Provide service to the customer and gives precise information & solution to the customer.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Identify customer needs, clarify information and provide solutions of required complaints.
∎ Manage and update customer databases with the status of each customer.
∎ Report to management daily, Weekly & monthly update situation.
∎ Keeping a record of customer interaction and details of actions taken against complaints.
∎ Must have excellent computer operating skills, particularly in MS Word, Excel and Power Point.
∎ To perform any other duties and responsibilities assigned by the management time to time.
Additional Requirements:
∎ Age 22 to 30 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive compensation & benefit packages.
Application Deadline: 1 Jan 2021
Company Information:
∎ 2 Dec 2020
∎ Alesha Group
∎ Address : Rupsha Tower, Flat-10/B, Plot-07, Road-17, Banani C/A, Dhaka-1213
∎ Web : www.aleshagroup.com
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 1st Jan 2021
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