Executive-Call Center

Job Description

Title: Executive-Call Center

Company Name: Electro Mart Ltd.

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's Degree under any discipline from any recognized institution.

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ Ensure all inbound and outbound communications (calls, email, sms) are maintained in QA (Quality Assurance) guidelines.
∎ All sort of customer complaint receive and support all kinds of products & service related problems / issues.
∎ Arrange site visit by the engineers / technical professionals and provide excellent customer service.
∎ Cross check service and conveyance related bills, and if any dues is found forward the bill properly to billing section.
∎ Respond / Feedback to customer inquiries via online messages and over the phone.
∎ Initiate, process and follow up the sale.
∎ Responsible for after sales service call and ensure complaint feedback to customers.
∎ Report day to day activities to Customer Service Manager / Service In-charge.
∎ Any other job assigned by the company time to time.

Additional Requirements:
∎ Age at most 35 years
∎ Experience : Minimum 3 (Three) years job experience in the field.

Salary:
∎ An excellent package of benefits should be offered to the eligible candidates.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 12 Oct 2021

Company Information:
∎ 28 Sep 2021
∎ Electro Mart Ltd.
∎ Address : Corporate Office, Noor Holdings (Level 7) Plot # 33, South Avenue Gulshan - 1, Dhaka 1212

Category: Customer Support/Call Centre

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