ERP Customer Support Consultant
Job Description
Title: ERP Customer Support Consultant
Company Name: Pristine Solutions BD Ltd.
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc), Master of Business Administration (MBA)
∎ Skills Required: Ability to communicate effectively, Adaptability, Decision making, Team management
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support/ Client Service, ERP, technically sound
∎ The applicants should have experience in the following business area(s):
Software Company
Job Responsibilities:
∎ Ensure timely delivery of support and closing support inquires.
∎ Ensure timely follow-up and convert to SLA.
∎ Keep ahead of industries developments and apply best practices to area of improvements.
∎ Liaise with C levels of customers and ensure customer relationship.
∎ Ensure timely communication/update with internal and external stakeholders.
∎ Develop policies and procedures for service team.
∎ Assist in preparation of annual service plan with the guidance of HOD.
∎ Execution of annual team plan and management.
∎ Team performance monitoring.
∎ Management reporting.
∎ Identify and execute annually approved recruitments.
∎ Identify training requirements and recommend to HR.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ 5+ years experience as ERP support consultant.
∎ Prior experience with SAP business packages will be advantageous.
∎ Experience in working with technical and executive leadership.
Salary: Negotiable
Compensation & Other Benefits:
∎ Tour allowance, Medical allowance, Performance bonus, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Oct 2022
Company Information:
∎ 28 Sep 2022
∎ Pristine Solutions BD Ltd.
∎ Address : 326, (4th Floor) New Elephant Road, New Market, Dhaka-1205
∎ Web : pristinesolutionsbd.com
∎ Business : Company provides different IT services like Microsoft SAP services
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 15th Oct 2022
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