Engineer,IT Product Service-1000FiX Services Limited

Job Description

Title: Engineer,IT Product Service-1000FiX Services Limited

Company Name: Smart Technologies (BD) Ltd.

Vacancy: 03

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in EEE
∎ Preferred Professional Certification: CISCO,HP,DELL

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ To troubleshoot laptop, desktop, printer and networking items. Prefer all or any of the items.
∎ Motherboard repair quality will be treated as an advantage.
∎ Need to do either or both of in-warranty and out of warranty support.
∎ Communication with Principals.
∎ Communicate clearly and precisely with customers in written and verbal form.
∎ Keep repair record in ERP or in Principal’s software.
∎ Report preparation in MS office is required.
∎ To check & perform warranty/replacement procedure of retailer & corporate customers
∎ Identify the actual malfunction and make solution with discuss technical Support Team.
∎ Ensure the performance, quality and responsiveness of service items.
∎ Collaborate with Support team to ensure proper service of products.
∎ Work with members of the team and other departments/teams to resolve product issues.
∎ Perform any other tasks assigned by the Team Leader.

Additional Requirements:
∎ Age 20 to 30 years
∎ Prefer vendor certification from Microsoft, CISCO, HP, DELL or the like.
∎ Must have patience & competence to work under pressure.
∎ Willing to work extended hours and work on holidays.
∎ Must be computer literate and able to produce different analytical report and statements independently.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 30 Nov 2022

Company Information:
∎ 12 Nov 2022
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Web :
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Category: Customer Support/Call Centre


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