Engineer – Mobile Service Operation

Job Description

Title: Engineer – Mobile Service Operation

Company Name: Smart Technologies (BD) Ltd.

Vacancy: 04

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in EEE

Experience Requirements:
∎ 1 to 2 year(s)

Job Responsibilities:
∎ To troubleshoot mobile device and diagnosis process.
∎ Report preparation in MS office and excel is required.
∎ Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in case tracking into the system.
∎ To check & perform warranty/replacement procedure of retailer & corporate customers.
∎ Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner.
∎ Ensure the performance, quality and responsiveness of service items.
∎ Collaborate with Support team to ensure proper service of products.
∎ Identify the actual malfunction and make solution with discuss technical Support Team.
∎ Work with members of the team and other departments/teams to resolve product issues.
∎ Perform any other tasks assigned by the Team Leader.

Additional Requirements:
∎ Should be experienced mobile troubleshoot and diagnosis process.
∎ Applicant should be experienced in mobile service process.
∎ Must have patience & competence to work under pressure.
∎ Willing to work extended hours and work on holidays.
∎ Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis.
∎ Must be computer literate and able to produce different analytical report and statements independently.
∎ Fluent in English languages (written and speaking).

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 30 Sep 2021

Company Information:
∎ 8 Sep 2021
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Web :
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Category: Engineer/Architect