E-Commerce Support Executive (Phone / Live Chat)

Job Description

Title: E-Commerce Support Executive (Phone / Live Chat)

Company Name: Future Digit

Vacancy: 02

Job Location: Dhaka (Adabor)

Employment Status: Full-time

Educational Requirements:
∎ Very Good in English - Speaking and Writing.

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Data management, Editing Content, Live Chat

Job Responsibilities:
∎ Support users on managing their accounts with us and bring their accounts up-to-date
∎ Support local and overseas clients through phone, email and live-chat.
∎ Track, record and report sales and support issues.
∎ Respond promptly to customer inquiries and resolve support issues.
∎ Write / Edit / Review / Proof-read various content and client data.
∎ Monitor user communication and report Doubtful / Spam activities.
∎ Any other job assigned by the management.

Additional Requirements:
∎ Age at most 32 years
∎ At least 02 years of proven experience on local and overseas client support through phone, email and live-chat.
∎ Experience on marketing and sales process. Guide, follow up and manage user/client requirements smoothly.
∎ Must have Excellent English verbal and written communication skills.
∎ Experience on Write / Edit / Review / Proof-read various contents

Salary: Tk. 15000 - 18000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 May 2021

Company Information:
∎ 11 Apr 2021
∎ Future Digit
∎ Address : House 3, Road 4, Block B, PC Cultute Housing, Adabar, Mohammadpur, Dhaka - 1207
∎ Web : www.futuredigit.com

Category: Customer Support/Call Centre

:

Source: bdjobs.com

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