Duty Manager - Customer Services
Job Description
Title: Duty Manager - Customer Services
Company Name: Asgar Ali Hospital (A Concern of City Group)
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline
∎ Miniman 2 years of experience in any reputed Corporate Hospital.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Perform regular and spot-check of all service care units and to maintain high quality standards through routine visits to every ward and floor.
∎ Enquire about all the security staff as well as other hospital staff to make sure that all the stations are ready to serve patients and to provide support to the doctors on duty.
∎ Address all major hand-over issues received from the day time in-charge which may need to be resolved at night and holidays.
∎ Address any patient's request, requirement, complaints etc. Monitor and ensure that all the complaints are resolved in appropriate manner.
∎ Record all the incidences that require attention of the management and submit those through Duty Manager's Report (DMR).
∎ Attend all urgent calls from the emergency, intensive care unit (ICU) or wards by providing necessary support for both the internal and external customers.
∎ Make sure that the staff support facilities are available in good order, such as cafeteria food, transport availabilities at night.
∎ Provide logistic and administrative support to Consultants, medical staff, On-duty Nursing Administrator and Emergency services as and when required.
∎ Keep on-call Senior Management posted about any major unpleasant event and seek their advice and support with any uncertainties regarding a decision or course of action.
∎ Streamline all activities from admission to in-patient care, as well as bill payment to discharge of the patients.
∎ Co-ordinate with Housekeeping, BMS, Nurses, Duty Doctors, Consultants, Medical services and other concerned departments in attending the patients' need.
∎ Monitor the activities of the Customer Care Officer and to provide necessary instruction, counseling etc.
∎ Maintain official formalities of MLC/MLC expired patients
∎ Counsel the attendants of expired patients regarding death protocol and dispose of the dead body.
∎ Suggest areas of improvement and implement those to enhance customer satisfaction.
∎ Counsel the patients and their attendants regarding patient's rights and responsibilities as well as hospital policy and procedures whenever required.
∎ Provide personalized services for high value, VIP, vulnerable patients
∎ Any other job assigned by the Line Manager/Staff Manager as and when required.
Additional Requirements:
∎ Age at least 30 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 May 2021
Company Information:
∎ 2 May 2021
∎ Asgar Ali Hospital (A Concern of City Group)
∎ Address : 111/1/A, Distillery Road, Gandaria, Dhaka- 1204
∎ Web : www.asgaralihospital.com
∎ Business : Asgar Ali Hospital is a 200 bedded multi-disciplinary tertiary-care Hospital, situated at Gandaria, Dhaka. It is a concern of the `City Group` (www.citygroup.com.bd) which is one of the top Conglomerates in Bangladesh, started its journey back in 1972 and in a span of four decades, it has grown-up as one of the largest Industrial & Commercial Icons.
Asgar Ali Hospital offers all-inclusive state-of-the-art medical & healthcare services with up-to-date facilities which are exclusively managed by well-reputed medical professionals, skilled nurses and technicians from home and abroad. It`s main focus is to provide affordable Healthcare Services of International Standard through continuous innovation and improvement of facilities and convenience.
Studies have shown that no medical procedure is absolutely hazard free, but can be alleviated to a great extent, thus considering the reality we meticulously follow Patient Safety Protocols suggested by `International Patient Safety Goals` (IPSG), `Total Quality Management` (TQM) and `Infection Control Program` to ensure the safety of each patient of Asgar Ali Hospital. Our motivated and professionally skilled workforce along with state-of-the-art equipment has constructed a congenial infrastructure to cater the health needs of our patients.
In Asgar Ali Hospital, we do believe in Human Touch which comes as cherished gift not from our Consultants only but also from every staff around. Together we strive to create HOPE inside our Patients minds and make them feel special, loved and cared. Therefore with help of our healthcare experts, we are working relentlessly on our people in developing the right kind of attitude and empathy needed to nurture the ailing body and soul because "Every single Life is precious".
Category: Medical/Pharma
:
