Job Description
Title: Duty Manager
Company Name: Ashulia Women and Children Hospital
Vacancy: 4
Age: 25 to 40 years
Location: Dhaka (Ashulia)
Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Hospital
Published: 14 Apr 2025
Education:
∎ Masters, Master of Business Administration (MBA)
∎ Masters / MBA from any reputed university.
∎ Masters / MBA from any reputed university.
Requirements:
Additional Requirements:
∎ Age 25 to 40 years
∎ 5 to 7 year(s) same position in a reputed Hospital·
∎ At least 2 years proven experience in similar job or customer care particularly in any reputed Hospital / Corporate Hospital.·
∎ Must have excellent communication, negotiation and interpersonal skills·
∎ Highly energetic and ambitious candidates are encouraged to apply.·
∎ Advanced level PC skills in MS Word, Excel, and PowerPoint (Knowledge of Windows Operating System and MS outlook is essential).
∎ 5 to 7 year(s) same position in a reputed Hospital·
∎ At least 2 years proven experience in similar job or customer care particularly in any reputed Hospital / Corporate Hospital.·
∎ Must have excellent communication, negotiation and interpersonal skills·
∎ Highly energetic and ambitious candidates are encouraged to apply.·
∎ Advanced level PC skills in MS Word, Excel, and PowerPoint (Knowledge of Windows Operating System and MS outlook is essential).
Responsibilities & Context:
∎ Perform regular spot-check of all patient care services and to maintain high quality standards through routine visit to every ward and floor.
∎ Coordinate with housekeeping, maintenance, nurses, duty doctors, consultants, medical services and other concerned departments in attending the patients need.
∎ Address any patient's request, requirement, complaints, etc. Monitor and ensure that all the complaints are resolved in appropriate manner.
∎ Attend all urgent calls outside and from the emergency department, intensive care unit, cabin/ward and provide necessary support. Also, submit all incidence report through the Duty Manager Report for management attention.
∎ Streamline all activities from admission to in-patient care, as well as bill payment to discharge of the patient.
∎ Maintain official formalities of Medical legal case (MLC) / MLC expired patients.
∎ Counsel the patients and their attendants regarding patients' rights and responsibilities as well as hospital policy and procedures whenever required.
∎ Provide personalized services for high value, VIP, vulnerable patients.
∎ Contact patients or patients' families to retrieve what exactly they want to suggest for improving our services and analyzing the comments and taking necessary steps to resolve accordingly.
∎ To deal with diversified customers as well as lead cross functional operational activities with very good management and communications skills.
∎ Daily incidents/complaints/problems (Internal/External) record in a Register/Form/Note for future reference and knowledge·
∎ Any other job assigned by the authority.
∎ Perform regular spot-check of all patient care services and to maintain high quality standards through routine visit to every ward and floor.
∎ Coordinate with housekeeping, maintenance, nurses, duty doctors, consultants, medical services and other concerned departments in attending the patients need.
∎ Address any patient's request, requirement, complaints, etc. Monitor and ensure that all the complaints are resolved in appropriate manner.
∎ Attend all urgent calls outside and from the emergency department, intensive care unit, cabin/ward and provide necessary support. Also, submit all incidence report through the Duty Manager Report for management attention.
∎ Streamline all activities from admission to in-patient care, as well as bill payment to discharge of the patient.
∎ Maintain official formalities of Medical legal case (MLC) / MLC expired patients.
∎ Counsel the patients and their attendants regarding patients' rights and responsibilities as well as hospital policy and procedures whenever required.
∎ Provide personalized services for high value, VIP, vulnerable patients.
∎ Contact patients or patients' families to retrieve what exactly they want to suggest for improving our services and analyzing the comments and taking necessary steps to resolve accordingly.
∎ To deal with diversified customers as well as lead cross functional operational activities with very good management and communications skills.
∎ Daily incidents/complaints/problems (Internal/External) record in a Register/Form/Note for future reference and knowledge·
∎ Any other job assigned by the authority.
Compensation & Other Benefits:
∎ As per company policy.·
∎ Transport available on route from BSMMU (PG Hospital) to AWCH (Ashulia)
∎ As per company policy.·
∎ Transport available on route from BSMMU (PG Hospital) to AWCH (Ashulia)
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Ashulia)
Company Information:
∎ Ashulia Women and Children Hospital
∎ Ashulia, Savar, Dhaka
Address::
∎ Ashulia, Savar, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 May 2025
Category: Medical/Pharma
