Job Description
Title: Duty Manager
Company Name: Ashulia Women and Children Hospital
Vacancy: 4
Job Location: Dhaka (Ashulia)
Employment Status: Full-time
Educational Requirements:
∎ Masters / MBA from any reputed university.
Experience Requirements:
∎ 5 to 7 year(s)
Job Responsibilities:
∎ Perform regular spot-check of all patient care services and to maintain high quality standards through routine visit to every ward and floor.
∎ Coordinate with housekeeping, maintenance, nurses, duty doctors, consultants, medical services and other concerned departments in attending the patients need.
∎ Address any patient's request, requirement, complaints, etc. Monitor and ensure that all the complaints are resolved in appropriate manner.
∎ Attend all urgent calls outside and from the emergency department, intensive care unit, cabin/ward and provide necessary support. Also, submit all incidence report through the Duty Manager Report for management attention.
∎ Streamline all activities from admission to in-patient care, as well as bill payment to discharge of the patient.
∎ Maintain official formalities of Medical legal case (MLC) / MLC expired patients.
∎ Counsel the patients and their attendants regarding patients' rights and responsibilities as well as hospital policy and procedures whenever required.
∎ Provide personalized services for high value, VIP, vulnerable patients.
∎ Contact patients or patients' families to retrieve what exactly they want to suggest for improving our services and analyzing the comments and taking necessary steps to resolve accordingly.
∎ To deal with diversified customers as well as lead cross functional operational activities with very good management and communications skills.
∎ Daily incidents/complaints/problems (Internal/External) record in a Register/Form/Note for future reference and knowledgement
∎ Any other job assigned by the authority.
Additional Requirements:
∎ Age 25 to 40 years
∎ Only males are allowed to apply
∎ At least 2 years proven experience in similar job or customer care particularly in any reputed Hospital / Corporate Hospital.
∎ Must have excellent communication, negotiation and interpersonal skills
∎ Highly energetic and ambitious candidates are encouraged to apply.
∎ Advanced level PC skills in MS Word, Excel, and Powerpoint (Knowledge of Windows Operating System and MS outlook is essential).
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
∎ Transport available on route from BSMMU (PG Hospital) to AWCH (Ashulia)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Sep 2023
Company Information:
∎ 15 Aug 2023
∎ Ashulia Women and Children Hospital
∎ Address : Ashulia, Savar, Dhaka
Category: Medical/Pharma
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