Digital Marketing & CUSTOMER CARE EXECUTIVE (E-COMMERCE)

Job Description

Title: Digital Marketing & CUSTOMER CARE EXECUTIVE (E-COMMERCE)

Company Name: RE OR DE INTERIOR COMPANY

Vacancy: 04

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 4 year(s)

Job Context:
∎ Full-time office job.
∎ Only Experienced Candidates are requested to Apply.
∎ JOB LOCATION: Dhaka (Kazipara, Mirpur)

Job Responsibilities:
∎ Respond to customer inquiries, concerns, and requests through various communication channels such as phone calls, emails, chat, and social media.
∎ Providing accurate and relevant information about products, services, policies, and procedures to assist customers effectively.
∎ Addressing customer complaints, concerns, and escalations with empathy, patience, and a focus on resolution.
∎ Assisting customers with order placement, tracking, modifications, cancellations, and returns.
∎ Coordinating with internal teams to ensure orders are processed, shipped, and delivered on time.
∎ Resolving any issues related to order discrepancies, shipping delays, or product availability.
∎ Guiding customers through troubleshooting processes for technical issues related to our website, or other platforms.
∎ Escalating technical problems to the appropriate teams and following up to ensure swift resolution.
∎ Video marketing for chair review and interior final workplace review
∎ Focus on Video marketing and new customer calling
∎ Collaborating with cross-functional logistics, sales, and marketing teams to provide seamless customer experiences.
∎ Sharing customer feedback and insights with relevant departments to drive improvements in products and services.
∎ Time Management: Managing multiple customer interactions simultaneously while maintaining high professionalism and accuracy.
∎ Customer Satisfaction: Striving to exceed customer expectations by delivering exceptional service and building positive relationships.

Additional Requirements:
∎ Age 20 to 35 years
∎ Only females are allowed to apply
∎ Honest & Punctual
∎ Self-motivated, hardworking, energetic and result-oriented
∎ Must have multiple-tasking abilities
∎ Must have good communication skills in Bangla and English
∎ Should have good knowledge of MS Office

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Weekly Holidays Friday
∎ Office Time: 10 AM to 6 PM
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Oct 2023

Company Information:
∎ 9 Sep 2023
∎ RE OR DE INTERIOR COMPANY

Category: Customer Support/Call Centre

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