Customer Support/Call Center Executive

Job Description

Title: Customer Support/Call Center Executive

Company Name: Platinum Overseas

Vacancy: 10

Age: 18 to 30 years

Location: Dhaka (Kakrail)

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Immigration and Education Consultancy Service, Manpower Recruitment, Overseas Companies, Immigration/Visa Processing, Call Center
∎ Freshers are also encouraged to apply.

Published: 28 Feb 2024

Education:
∎ HSC, Diploma, Bachelor/Honors, Masters

Requirements:

Additional Requirements:
∎ Age 18 to 30 years

Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction;
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining a high standard of call quality as per the requirement of the organization

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Kakrail)

Company Information:
∎ Platinum Overseas
∎ 17, N.U Road, Lalbagh, Dhaka

Address::
∎ 17, N.U Road, Lalbagh, Dhaka

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 Mar 2024

Category: Customer Support/Call Centre

Interested By University

University Percentage (%)
National University 5.12%
Daffodil International University 2.19%
University of Dhaka 1.46%
Tejgaon College 1.10%
habibullah Bahar College 0.91%
Jagannath University 0.91%
Bangladesh Open University 0.82%
Stamford University Bangladesh 0.82%
DHAKA COLLEGE 0.73%
Dhaka city college 0.73%

Interested By Age Range

Age Range Percentage (%)
20-30 80.35%
31-35 9.32%
36-40 2.47%
40+ 0.46%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 81.72%
20K-30K 16.82%
30K-40K 0.91%
40K-50K 0.27%
50K+ 0.27%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 38.21%
0.1 - 1 years 15.54%
1.1 - 3 years 21.21%
3.1 - 5 years 14.44%
5+ years 10.60%