Job Description
Title: Customer Support Representative (English +Bengali/Urdu/Nepali/Hindi)
Company Name: Insolutions
Vacancy: 7
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill, High Level of Written and Spoken English
Experience Requirements:
∎ At least 2 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Long term work;
∎ Shift work, night shifts included;
∎ Training provided;
∎ Paid vacations;
∎ Young and motivated teams.
Job Responsibilities:
∎ Respond to customer inquiries via livechat, email, phone or social media platforms.
∎ Resolve product or service-related problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
∎ Provide accurate, valid, and complete information by using the right methods/tools.
∎ Track customer interactions, transactions, comments, and complaints.
∎ Maintain a deep knowledge of the company's products, services, and policies.
∎ Collaborate with team members and other departments to ensure customer issues are addressed effectively.
∎ Offer recommendations to potential and existing customers by analyzing customer needs.
∎ Contribute to team efforts by accomplishing related tasks as needed.
Additional Requirements:
∎ Age at least 22 years
∎ Excellent knowledge of English + Hindi/Bengali/Urdu/Nepali languages;
∎ Customer support or VA experience is a major advantage;
∎ Excellent communication skills and a high literacy rate;
∎ Ability to travel/relocate after the probation period (2-4 months);
∎ Must possess a high-performance computer suitable for remote work as well as a stable Internet connection is required.
Salary: Tk. 60000 - 110000 (Monthly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 4 Oct 2023
Company Information:
∎ 7 Sep 2023
∎ Insolutions
Category: Customer Support/Call Centre
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