Job Description
Title: Customer Support Representative - doob.com.bd
Company Name: Doob Technology
Vacancy: 3
Age: at most 30 years
Location: Dhaka (Merul Badda)
Salary: Negotiable
Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):E-commerce, E-commerce Startup, F-commerce
∎ Freshers are also encouraged to apply.
Published: 1 Feb 2025
Requirements:
Additional Requirements:
∎ Age at most 30 years
∎ Experience in customer support or a related field is preferred.
∎ Excellent communication skills in Bangla & English.
∎ Basic knowledge of eCommerce platforms and order processing.
∎ Problem-solving ability and patience in handling customers.
∎ Familiarity with online chat support and CRM tools is a plus.
Responsibilities & Context:
∎ Respond to customer inquiries via phone, live chat, and email.
∎ Assist customers in navigating our website and using our services.
∎ Resolve complaints and provide appropriate solutions.
∎ Maintain a positive, empathetic, and professional attitude toward customers.
∎ Collaborate with internal teams to improve customer experience.
∎ Keep records of customer interactions and feedback.
∎ About Us:
∎ doob.com.bd is a leading dropshipping platform in Bangladesh, providing seamless eCommerce solutions to businesses. We are looking for a dedicated Customer Support Representative to join our team and help our customers with their queries and concerns.
∎ Key Responsibilities:
Skills & Expertise:
Compensation & Other Benefits:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Merul Badda)
Company Information:
∎ Doob Technology
∎ Lift-3,House- Kha- 214/E, Pragati Tower, Progoti Shoroni Road
∎ https://doob.com.bd/
∎ Doob Technology is a leading-edge technology company based in Bangladesh, providing innovative eCommerce and IT solutions tailored to modern business needs. Our mission is to empower businesses by offering a comprehensive range of tools and services to streamline operations, maximize productivity, and achieve growth in the digital age.
With a flagship platform, doob.com.bd, we deliver an all-in-one eCommerce ecosystem that includes:
Free Online Store Creation: Helping businesses establish their digital presence effortlessly.
Warehouse and Inventory Management: Ensuring seamless supply chain and stock tracking.
Automated Integration: Syncing with platforms like Daraz, WooCommerce, and Facebook to simplify multi-channel operations.
Point of Sale (POS) Solutions: Enhancing in-store and online transaction experiences.
Omnichannel Chat Management: Connecting with customers via Facebook, WhatsApp, and Daraz in one place.
Marketing Services: Offering expert solutions in Facebook, Google, SMS, Email, and video marketing to enhance brand visibility.
We also focus on providing cutting-edge customization and development services, including mobile apps, domain personalization, and robust IT infrastructure to cater to businesses of all sizes.
At Doob Technology, innovation and customer satisfaction drive everything we do. Whether you`re a small business owner or a large enterprise, we`re here to help you succeed in the ever-evolving digital marketplace.
Vision: To be the go-to solution for eCommerce and IT services, revolutionizing how businesses operate in Bangladesh and beyond.
Mission: Empower businesses with accessible, scalable, and innovative technology solutions for sustainable growth.
Contact us today and discover how Doob Technology can transform your business!
Address::
∎ Lift-3,House- Kha- 214/E, Pragati Tower, Progoti Shoroni Road
∎ https://doob.com.bd/
∎ Doob Technology is a leading-edge technology company based in Bangladesh, providing innovative eCommerce and IT solutions tailored to modern business needs. Our mission is to empower businesses by offering a comprehensive range of tools and services to streamline operations, maximize productivity, and achieve growth in the digital age.With a flagship platform, doob.com.bd, we deliver an all-in-one eCommerce ecosystem that includes:Free Online Store Creation: Helping businesses establish their digital presence effortlessly.Warehouse and Inventory Management: Ensuring seamless supply chain and stock tracking.Automated Integration: Syncing with platforms like Daraz, WooCommerce, and Facebook to simplify multi-channel operations.Point of Sale (POS) Solutions: Enhancing in-store and online transaction experiences.Omnichannel Chat Management: Connecting with customers via Facebook, WhatsApp, and Daraz in one place.Marketing Services: Offering expert solutions in Facebook, Google, SMS, Email, and video marketing to enhance brand visibility.We also focus on providing cutting-edge customization and development services, including mobile apps, domain personalization, and robust IT infrastructure to cater to businesses of all sizes.At Doob Technology, innovation and customer satisfaction drive everything we do. Whether you`re a small business owner or a large enterprise, we`re here to help you succeed in the ever-evolving digital marketplace.Vision: To be the go-to solution for eCommerce and IT services, revolutionizing how businesses operate in Bangladesh and beyond.Mission: Empower businesses with accessible, scalable, and innovative technology solutions for sustainable growth.Contact us today and discover how Doob Technology can transform your business!
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 Feb 2025
Category: Customer Support/Call Centre
