Job Description
Title: Customer Support Professional (Online Sales Expert)
Company Name: Hype Technology Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Job Responsibilities:
∎ Customer Interaction:
∎ Engage with customers via multiple channels, including live chat, email, and phone, to provide assistance and answer inquiries related to products/services.
∎ Offer personalised guidance to customers in the online purchasing process.
∎ Product Knowledge:
∎ Develop a deep understanding of our products/services and stay updated on new releases and features.
∎ Effectively communicate product benefits and features to customers.
∎ Online Sales Expertise:
∎ Leverage your online sales expertise to guide customers through the sales funnel.
∎ Provide recommendations and upsell opportunities based on customer needs and preferences.
∎ Order Processing:
∎ Assist customers with order placement, payment processing, and tracking.
∎ Collaborate with logistics and fulfilment teams to ensure timely and accurate order delivery.
∎ Issue Resolution:
∎ Address customer concerns and resolve issues promptly, ensuring a positive resolution.
∎ Collaborate with other departments to escalate and resolve complex issues.
∎ Customer Feedback:
∎ Gather customer feedback and insights to contribute to product/service improvements.
∎ Share customer feedback with the relevant teams for continuous enhancement of the customer experience.
∎ Sales Reporting:
∎ Generate and analyse sales reports to identify trends, track performance, and make recommendations for improvement.
Salary: Tk. 18000 - 20000 (Monthly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Jan 2024
Company Information:
∎ 6 Dec 2023
∎ Hype Technology Limited
Category: Customer Support/Call Centre
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