Customer Support

Job Description

Title: Customer Support

Company Name: Pristine

Vacancy: 3

Job Location: Dhaka (Mirpur)

Employment Status: Full-time

Educational Requirements:
∎ HSC

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Support/ Client Service

Job Responsibilities:
∎ Work opportunity to work with established tech-enabled D2C brand.
∎ Position : Customer Support (3)
∎ Male preferred , female can also apply.
∎ Timing Shift :
∎ 1. Shift 1 : 10am - 7pm
∎ 2. Shift 2 : 1pm - 10pm
∎ Subject : "Applying for customer support"
∎ Email : "[email protected]"
∎ Job Description/Responsibilities
∎ Answering incoming call from customers and ensure instant customer satisfaction Managing online customer's queries (i.e. Facebook, Email, WhatsApp)
∎ Initiate calls to the customer to make better engagement with customers and sales growth.
∎ Respond to customer inquiries regarding product quality, complaints, and feedback.
∎ Listening to the customers' need to generate repeat sales.
∎ Sell products and place customer orders on the computer system. - Initiate follow-up calls. Maintaining high standard of call quality as per the requirement of the organization.
∎ Requirements Skills Required:
∎ Minimum Education HSC
∎ Should have new version android cell phone.
∎ Computer Literacy/MS Word/ Excel.
∎ Good listening skills and analytical skills.
∎ Good communication skills (Oral and written)
∎ Clear voice clarity & proper accent
∎ Experience Requirements At least 6-12 months of experience working in Ecommerce Call center Sector. Freshers can also apply
∎ Probation 3 months.
∎ Facility :
∎ Increment to higher position after completing 1 year.
∎ Eid bonus in any one of the EID after completing 1 year.
∎ Job Nature : Full time
∎ Location: Mirpur DOHS

Additional Requirements:
∎ Age 22 to 27 years
∎ Both males and females are allowed to apply
∎ Should have knowledge about google excel / sheets/ docs.

Salary: Negotiable

Compensation & Other Benefits:
∎ Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 1
∎ Facility :
∎ Overtime payment
∎ Increment to higher position after completing 1 year.
∎ Eid bonus in any one of the EID after completing 1 year.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 13 May 2022

Company Information:
∎ 13 Apr 2022
∎ Pristine
∎ Address : House-453,Road-6,Avenue-6,Mirpur-DOHS,Dhaka

Category: Customer Support/Call Centre

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