Customer Support Officer

Job Description

Title: Customer Support Officer

Company Name: THT-Space Electrical Company Ltd.

Vacancy: 07

Age: 21 to 28 years

Location: Nilphamari (Nilphamari Sadar)

Salary: Tk. 15025 (Monthly)

Published: 26 Aug 2024

Education:
∎ Diploma in Engineering, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 21 to 28 years

Responsibilities & Context:
∎ Maintain customer relationships through online chat (English typing speed of 25-30 WPM required).
∎ Provide customer support and solutions (Training will be provided after selection).
∎ Create short video tutorials to demonstrate problem-solving methods.
∎ Communicate product features and updates to customers.
∎ Follow instructions from the China team (Proficiency in English is required).
∎ Work from the office until 5:15 PM, with the possibility of working from home afterward if necessary (overtime will be compensated for work exceeding 8 hours).
∎ Be willing to work night shifts from home if required.

Skills & Expertise:

Compensation & Other Benefits:
∎ Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Fixed salary of 15,025 Taka + sales commission will be distributed as per the company's KPI-based policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Nilphamari (Nilphamari Sadar)

Company Information:
∎ THT-Space Electrical Company Ltd.
∎ MS-SFB- 04 (West wing ) Uttara EPZ, shangolshi,Nilphamari-5300
∎ 100% export oriented printer manufacturing factory at Uttara EPZ, Chinese investment, Nilphamari.
Product : Thermal printer, Dot printer, Attendance check clock, Binding machine.
Facebook: www.facebook.com/thtUEPZ

Address::
∎ MS-SFB- 04 (West wing ) Uttara EPZ, shangolshi,Nilphamari-5300
∎ 100% export oriented printer manufacturing factory at Uttara EPZ, Chinese investment, Nilphamari.Product : Thermal printer, Dot printer, Attendance check clock, Binding machine.Facebook: www.facebook.com/thtUEPZ

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 25 Sep 2024

Category: Customer Support/Call Centre