Job Description
Title: Customer Support Lead
Company Name: MedEasy Healthcare Ltd
Vacancy: 3
Age: 20 to 30 years
Location: Dhaka, Dhaka (Banasree)
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Pharmaceutical/Medicine Companies, E-commerce Startup
∎ Freshers are also encouraged to apply.
Published: 26 Aug 2024
Education:
∎ Bachelor of Pharmacy (B.Pharm)
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
Responsibilities & Context:
∎ Lead, mentor, and motivate a team of customer support executives to achieve performance targets.
∎ Conduct regular team meetings to communicate goals, expectations, and updates.
∎ Foster a positive and collaborative work environment.
∎ Handle escalated customer issues and provide timely and effective resolutions.
∎ Conduct regular reviews of customer support interactions for continuous improvement.
∎ Identify and address skill gaps within the team through ongoing training initiatives.
∎ Establish key performance indicators (KPIs) for the customer support executive team.
∎ Analyze performance metrics to identify areas for improvement and implement corrective actions.
∎ Continuously assess and improve customer support processes to enhance efficiency and effectiveness.
∎ Collect and analyze customer feedback to identify trends and areas for improvement.
∎ Implement strategies to enhance customer satisfaction based on feedback insights.
∎ Lead, mentor, and motivate a team of customer support executives to achieve performance targets.
∎ Conduct regular team meetings to communicate goals, expectations, and updates.
∎ Foster a positive and collaborative work environment.
∎ Handle escalated customer issues and provide timely and effective resolutions.
∎ Conduct regular reviews of customer support interactions for continuous improvement.
∎ Identify and address skill gaps within the team through ongoing training initiatives.
∎ Establish key performance indicators (KPIs) for the customer support executive team.
∎ Analyze performance metrics to identify areas for improvement and implement corrective actions.
∎ Continuously assess and improve customer support processes to enhance efficiency and effectiveness.
∎ Collect and analyze customer feedback to identify trends and areas for improvement.
∎ Implement strategies to enhance customer satisfaction based on feedback insights.
Skills & Expertise:
Compensation & Other Benefits:
∎ Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka, Dhaka (Banasree)
Company Information:
∎ MedEasy Healthcare Ltd
∎ 180/6/23/C, Road-14, Block-C, Banasree, Rampura, Dhaka-1219
Address::
∎ 180/6/23/C, Road-14, Block-C, Banasree, Rampura, Dhaka-1219
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Aug 2024
Category: Medical/Pharma
