Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: SoftparkBD

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ HSC

Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication "scripts" when handling different topics
∎ Identify customers' needs, clarify information, research every issue and provide
∎ solutions and/or alternatives
∎ Seize opportunities to upsell products when they arise
∎ Meet personal/team qualitative and quantitative targets

Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Standard Bengali Pronunciation
∎ Proficiency in communicative English
∎ Knowledge on Computer, including MS Office package
∎ Female candidate, media personnel will be preferable

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: November 13, 2019

Company Information:
∎ SoftparkBD
∎ Address : Road#3/F,House#13,Sector#09,Uttara, Dhaka.
∎ Web : www.bdsoftpark.com
∎ Business : Software Development, And sell IT Product.

Category: Customer Support/Call Centre