Job Description
Title: Customer Support Executive
Company Name: SEO EXPATE BANGLADESH LTD.
Vacancy: 6
Job Location: Bogura, Bogura (Bogura Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Preferred Professional Certification: English Language,Customer Support,Customer Service
∎ Training/Trade Course: Customer Support,Customer Service,ClientSupport
∎ Skills Required: Client Support, Customer Support through Phone, Customer Support/ Client Service, English Language, Must have good knowledge of English language
Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s):
Client Management, Client Relationship Management, Client Support, Customer Support through Phone, Customer Support/ Client Service
∎ The applicants should have experience in the following business area(s):
IT Enabled Service, Software Company
Job Responsibilities:
∎ Candidates must be fluent in English.
∎ Daily contact with English-speaking clients via calls and text.
∎ A minimum typing speed of 40 characters per minute is required to respond efficiently to customer inquiries and resolve issues.
∎ The Customer Support Executive is responsible for delivering excellent customer service through fast and accurate communication and coordinating with other departments to resolve queries.
∎ The incumbent shall build and maintain a business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
∎ Provide accurate and timely responses to emails both, inbound and outbound via Customer Support Software.
∎ Follow up and coordinate customer queries with other internal teams to provide accurate and timely responses to customer queries and concerns.
∎ Other work assigned by management.
Additional Requirements:
∎ Age 18 to 40 years
∎ Only females are allowed to apply
∎ Must have excellent English language skills in both writing and speaking.
Salary: Tk. 12000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 Dec 2023
Company Information:
∎ 20 Nov 2023
∎ SEO EXPATE BANGLADESH LTD.
∎ Address : Majhira Kagjipara, Shajahanpur, Bogura-5801, Bangladesh
∎ Web : www.seoexpate.com
∎ Business : WE PROVIDE SOFTWARE DEVELOPMENT, DIGITAL MARKETING SERVICE TO OUR CLIENTS.
Category: Customer Support/Call Centre
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