Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Promax technology

Vacancy: 15

Job Location: Dhaka

Employment Status: Full-time, Part-time

Educational Requirements:
∎ SSC
∎ HSC /Diploma /Honours /A Level in any discipline.

Job Responsibilities:
∎ Manage online customer queries
∎ Need to handle incoming/outcoming calls.
∎ Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
∎ Have marketing & Communication experience.
∎ Identify customer needs, clarify information and provide solutions
∎ Collect customer feedback by calling them.
∎ Prepare reports as per requirement.
∎ Other works assigned by the management.
∎ Attending office meetings for grooming.
∎ Client handling (suggestions, complaints & regular feedback)
∎ Client communication (regular updates, building relationships)
∎ Regular reporting and analysis.
∎ Customer feedback analysis and report analysis.

Additional Requirements:
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Jun 2022

Company Information:
∎ 11 Jun 2022
∎ Promax technology
∎ Business : Maxpro,We empower businesses with value-based innovative solutions and services which would allow you to focus on what you do best – your core business.

Category: Customer Support/Call Centre

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