Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: Morning-Agro
Vacancy: 02
Age: 23 to 35 years
Location: Dhaka, Dhaka (Badda ...
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):E-commerce, Agro based Startup
∎ Freshers are also encouraged to apply.
Published: 29 Aug 2024
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age 23 to 35 years
Responsibilities & Context:
∎ Provide excellent customer service by addressing inquiries, concerns, and complaints promptly and professionally.
∎ Handle customer requests via phone, email, and chat, ensuring a high level of satisfaction.
∎ Process orders, track shipments, and provide updates to customers as needed.
∎ Maintain accurate records of customer interactions and transactions.
∎ Collaborate with other departments to resolve issues and improve the overall customer experience.
∎ Assist with product information, pricing, and availability inquiries.
∎ Proven experience in a customer support role or similar position.
∎ Strong communication and interpersonal skills.
∎ Ability to handle difficult situations with a calm and positive attitude.
∎ Proficiency in Microsoft Office and basic CRM systems.
∎ Excellent problem-solving skills and attention to detail.
∎ Good Typing Speed in Bengali and English .
∎ Responsibilities:
∎ Provide excellent customer service by addressing inquiries, concerns, and complaints promptly and professionally.
∎ Handle customer requests via phone, email, and chat, ensuring a high level of satisfaction.
∎ Process orders, track shipments, and provide updates to customers as needed.
∎ Maintain accurate records of customer interactions and transactions.
∎ Collaborate with other departments to resolve issues and improve the overall customer experience.
∎ Assist with product information, pricing, and availability inquiries.
∎
∎ Requirements:
∎ Proven experience in a customer support role or similar position.
∎ Strong communication and interpersonal skills.
∎ Ability to handle difficult situations with a calm and positive attitude.
∎ Proficiency in Microsoft Office and basic CRM systems.
∎ Excellent problem-solving skills and attention to detail.
∎ Good Typing Speed in Bengali and English .
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka, Dhaka (Badda, GULSHAN 2)
Company Information:
∎ Morning-Agro
∎ Ahmed Villa, Notunbazar, Vatara, Dhaka
∎ https://www.morningagro.com/
∎ Morning Agro has been launched to deliver the fresh and best quality ready to cook deshi fish, meat, vegetables as well as sweets and dessert items, mustard oil, ghee, and various organic products to the consumers. We are always committed to our quality.
Address::
∎ Ahmed Villa, Notunbazar, Vatara, Dhaka
∎ https://www.morningagro.com/
∎ Morning Agro has been launched to deliver the fresh and best quality ready to cook deshi fish, meat, vegetables as well as sweets and dessert items, mustard oil, ghee, and various organic products to the consumers. We are always committed to our quality.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 20 Sep 2024
Category: Customer Support/Call Centre
