Job Description
Title: Customer Support Executive
Company Name: MedEasy Healthcare Ltd
Vacancy: 05
Age: at most 30 years
Location: Dhaka
Salary: Tk. 16000 - 17500 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Call Center, E-commerce Startup
∎ Freshers are also encouraged to apply.
Published: 26 Aug 2024
Education:
∎ Higher Secondary, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age at most 30 years
Responsibilities & Context:
∎ Foster a positive and collaborative work environment.
∎ Develop and maintain clear and effective communication channels with customers.
∎ Handle escalated customer issues and provide timely and effective resolutions.
∎ Conduct regular reviews of customer support interactions for continuous improvement.
∎ Continuously assess and improve customer support processes to enhance efficiency and effectiveness.
∎ Collect and analyze customer feedback to identify trends and areas for improvement.
∎ Implement strategies to enhance customer satisfaction based on feedback insights.
∎ Foster a positive and collaborative work environment.
∎ Develop and maintain clear and effective communication channels with customers.
∎ Handle escalated customer issues and provide timely and effective resolutions.
∎ Conduct regular reviews of customer support interactions for continuous improvement.
∎ Continuously assess and improve customer support processes to enhance efficiency and effectiveness.
∎ Collect and analyze customer feedback to identify trends and areas for improvement.
∎ Implement strategies to enhance customer satisfaction based on feedback insights.
Skills & Expertise:
Compensation & Other Benefits:
∎ Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ MedEasy Healthcare Ltd
∎ 180/6/23/C, Road-14, Block-C, Banasree, Rampura, Dhaka-1219
Address::
∎ 180/6/23/C, Road-14, Block-C, Banasree, Rampura, Dhaka-1219
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Aug 2024
Category: Customer Support/Call Centre
