Job Description
Title: Customer Support Executive
Company Name: Explore Next Information Ltd. (EXNIN)
Vacancy: 3
Job Location: Dhaka (Mirpur 1)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Bangla and English Speaking Skill, Customer Service, Customer Support/ Client Service, Manage Calls, Sales Marketing
Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Handling inbound and outbound calls professionally.
∎ Need to provide excellent customer service, and give precise information to the customer, ensuring customer satisfaction.
∎ Handling customer complaints, providing appropriate solutions, and alternatives within the time limits, follow up to ensure resolution.
∎ Keeping records of all conversations in a comprehensible way.
∎ Maintain customer queries in different channels (Facebook, Live chat, Email)
∎ Have to manage all promotional advertising programs as a host, where you may have to appear in front of a live camera to organize that.
∎ Outstanding Presentation skills as a host on social media live presenter.
Additional Requirements:
∎ Age 20 to 30 years
∎ Only females are allowed to apply
∎ Basic Computer Skill
Salary: Tk. 10000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 13 Dec 2023
Company Information:
∎ 13 Nov 2023
∎ Explore Next Information Ltd. (EXNIN)
∎ Address : House no -264/4,Middle pirerbagh,Mirpur,Dhaka -1216
∎ Business : Exnin is a great IT related platform for online learning in Bangladesh
Category: Customer Support/Call Centre
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