Job Description
Title: Customer Support Executive
Company Name: Explore Next Information Ltd. (EXNIN)
Vacancy: 2
Age: 20 to 32 years
Location: Dhaka (Mirpur 1)
Salary: Tk. 10000 - 15000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Coaching Center, E-commerce, Educational Technology (Edtech) Startup
Published: 5 Apr 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 32 years
Responsibilities & Context:
∎ Professionally handle inbound and outbound calls.
∎ Provide exceptional customer service and ensure satisfaction.
∎ Resolve customer complaints promptly and effectively.
∎ Handling customer complaints, providing appropriate solutions, and alternatives within the time limits, follow up to ensure re-solution.
∎ Keeping records of all conversations in a comprehensible way.
∎ Maintain customer queries in different channels (Facebook, Live chat, Email)
∎ Have to manage all promotional advertising programs as a host, where you may have to appear in front of a live camera to organize that.
∎ Outstanding Presentation skills as a host on social media live presenter.
∎ Key Selling Points
∎ You have to maintain our Customers Call and also be responsible for hosting live streams or records on all social media platforms, including LinkedIn, YouTube, Instagram, Facebook etc.
∎ Job Context
∎ EXNIN is an online course provider specializing in academic and skill development programs. Currently, we are looking for an individual who is capable of managing customer inquiries via phone calls and also producing as a Live Video Content Host.
∎ Job Responsibilities
∎ Professionally handle inbound and outbound calls.
∎ Provide exceptional customer service and ensure satisfaction.
∎ Resolve customer complaints promptly and effectively.
∎ Handling customer complaints, providing appropriate solutions, and alternatives within the time limits, follow up to ensure re-solution.
∎ Keeping records of all conversations in a comprehensible way.
∎ Maintain customer queries in different channels (Facebook, Live chat, Email)
∎ Have to manage all promotional advertising programs as a host, where you may have to appear in front of a live camera to organize that.
∎ Outstanding Presentation skills as a host on social media live presenter.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Mirpur 1)
Company Information:
∎ Explore Next Information Ltd. (EXNIN)
∎ House no -264/4,Middle pirerbagh,Mirpur,Dhaka -1216
∎ Exnin is a great IT related platform for online learning in Bangladesh
Address::
∎ House no -264/4,Middle pirerbagh,Mirpur,Dhaka -1216
∎ Exnin is a great IT related platform for online learning in Bangladesh
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 Apr 2025
Category: Customer Support/Call Centre
