Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Exord Online IT Limited

Vacancy: 5

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)

Experience Requirements:
∎ At most 3 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Client Support
∎ The applicants should have experience in the following business area(s): ISP
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Respond promptly to customer inquiries Handle and resolve customer complaints.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Provide pricing and delivery information.
∎ Perform customer verifications.
∎ Set up new customer accounts.
∎ Process orders, forms, applications and requests.
∎ Organize workflow to meet customer timeframes.
∎ Direct requests and unresolved issues to the designated resource.
∎ Manage customers accounts.
∎ Keep records of customer interactions and transactions.
∎ Record details of inquiries, comments and complaints.
∎ Record details of actions taken.
∎ Prepare and distribute customer activity reports
∎ Maintain customer databases.
∎ Must be willing to work on shifts and weekends.

Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply

Salary: Tk. 8000 - 12000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 5 Mar 2021

Company Information:
∎ 27 Feb 2021
∎ Exord Online IT Limited
∎ Address : House # 20, Road # 05, Block # C, Banasree, Rampura, Dhaka-1219
∎ Web : www.exordonline.com
∎ Business : Exord Online is an Internet Service Provider. Exord Online provides home and corporate broadband internet connection. This company was started in 2009 in Rampura, Banasree. Currently the ISP is holding Central Zone ISP License from Bangladesh Telecommunication Regulatory Commission (BTRC). Exord Online is
currently providing internet service to end level users as well as Category ISP.

Category: Customer Support/Call Centre

:

Source: bdjobs.com

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