Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: AVARIX TOURS & TRAVELS

Vacancy: 5

Age: 20 to 35 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Immigration/Visa Processing

Published: 1-01-01

Application Deadline: 2026-10-20

Education:

• Bachelor/Honors

Requirements:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Immigration/Visa Processing

Skills Required: Microsoft Office, Telecommunication, Digital Marketing (Social Media Marketing), Customer Support through Phone

Additional Requirements:

• Age 20 to 35 years

Responsibilities & Context:

Customer Support Executive acts as the primary link between a company and its clients. Their core responsibility is to build long-term rapport, drive satisfaction, and ensure that customer needs are met while supporting the organization's growth and sales goals.

Client Communication and Support

Serve as the main bridge for handling incoming client inquiries via phone, email, live chat, or in-person visits.

Provide accurate, timely information regarding company products, services, pricing, and policies.

Understand customer needs, preferences, and pain points to deliver personalized support.

Issue Resolution and Troubleshooting

Address client concerns and service-related complaints professionally and promptly.

Relationship Management and Retention

Maintain regular contact with existing customers through follow-up calls, check-ins, or loyalty programs to encourage repeat business.

Oversee the onboarding process for new clients to ensure a seamless transition and introduction to the company's offerings.

Sales Support and Business Growth

Meet or exceed performance targets related to customer retention, portfolio growth, and product sales.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: