Customer Support Executive

• At most 3 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, IT Enabled Service, Software Company
• Freshers are also encouraged to apply.

• Higher Secondary
• Diploma
• Bachelor/Honors

• At most 3 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, IT Enabled Service, Software Company
• Freshers are also encouraged to apply.

• Age 18 to 30 years

ACCSHUB Team is looking for energetic, sharp, and detail-oriented Customer Support Executives to manage our growing international client base. This is a critical role requiring excellent written English, fast operational execution, solid familiarity with digital assets, subscriptions, and online platforms.

Important Work Schedule Notice:

This position operates on a 24/7 rotating roster where Night Shifts are strictly mandatory. Candidates unable or unwilling to commit to regular night shifts need not apply.

Key Responsibilities:

• Customer Interaction: Deliver prompt, empathetic, and professional support via live chat, ticketing systems, and email to global clients.

• Product & Platform Support: Provide technical onboarding, setup guidance, and troubleshooting for digital assets, account credentials, and software subscriptions.

• Platform Operations: Confidently navigate and manage workflows involving Meta (Facebook), Reddit, LinkedIn, X, and web utilities.

• Order Fulfillment & Verification: Cross-check transaction confirmations, verify order details, and securely deliver digital credentials with zero compromise on data privacy.

• Issue Resolution & Escalation: Independently resolve order disputes, account access issues, and customer concerns; escalate critical system-level bottlenecks promptly.

• Coverage & Discipline: Maintain strict punctuality on scheduled shifts to preserve seamless 24/7 client coverage.

Candidate Requirements:

• Fluent Written English: Exceptional grammar, professional tone, and fast typing speed.

• Tech-Savvy: Strong computer literacy, internet navigation skills, and practical understanding of digital tools and online services.

• Shift Commitment: Full readiness to handle assigned night rosters and scheduled days off without compromise.

• Problem-Solving Mindset: Ability to stay calm and structured under pressure when resolving buyer disputes.

• Festival Bonus: 2

• Beautiful Air-Conditioned office environment with high tech facilities.

• Equal, well-planned roster scheduling with scheduled monthly off-days.

• Complimentary tea & coffee provided during duty/night hours.

• Salary will be determined based on the candidate`s skills and experience.

• Friendly, high-energy environment with clear growth opportunities in digital operations.