Customer Support Associate

Job Description

Title: Customer Support Associate

Company Name: Guardvision Monitoring BD Ltd

Vacancy: --

Age: 25 to 40 years

Location: Anywhere in Bangladesh, Dhaka (Uttara Sector 9)

Salary: Negotiable

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, BPO/ Data Entry Firm, Embassies/Foreign Consulate, Overseas Companies, Call Center

Published: 23 Jan 2025

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computing & Information System, Bachelor/Honors
∎ Independent University, Bangladesh,BRAC University,American International University Bangladesh,North South University,Daffodil International University students will get preference

Requirements:

Additional Requirements:
∎ Age 25 to 40 years

Responsibilities & Context:
∎ Integrity - Honesty and dedication to fulfilling commitments are imperatives.
∎ Flexibility - We are a globally distributed team and collaboration can sometimes require schedule compromises.
∎ A strong sense of responsibility/personal ownership.
∎ Adaptability - This is a learning career and a willingness to acquire new skills a prerequisite.
∎ Good Cyber Security citizen - You consider cyber security best practices a matter of hygiene that is taken into consideration for everything you do.
∎ Be the first point of contact for customers experiencing issues or who have enhancement requests.
∎ Create, review, monitor, update, and refine customer support tickets in Service Now.
∎ Relate customer support tickets to development efforts and corresponding Jira tickets.
∎ Identify trends in customer issues and share observations with the development team to address them holistically.
∎ Perform Quality Assurance validation of supported solutions by performing regression and smoke testing.
∎ Author and/or enhance testing procedures for existing and new products to ensure we are meeting high quality standards.
∎ Foster active communication between support, implementation, and development teams.
∎ Job Context:Guardvision Monitoring BD Ltd, a company with a strong reputation for excellence in serving international clients, is seeking a highly motivated Customer Support Associate with a passion for learning and an acute interest in building innovative new things.We offer skilled candidates a competitive compensation package that exceeds market standards.The right candidate will exhibit an eagerness to learn and embrace new challenges, along with excellent English-speaking, listening, and writing skills. The ideal candidate will have at least 2 years of experience in handling foreign customers, a proven ability to thrive in a dynamic, fast-paced environment, and a cooperative, collaborative spirit.Together, we will constantly strive to introduce new innovations to the industry by leveraging Software Integration, Data Science, AI/ML, bespoke algorithms, and custom analytics.Desired Qualities:
∎ Integrity - Honesty and dedication to fulfilling commitments are imperatives.
∎ Flexibility - We are a globally distributed team and collaboration can sometimes require schedule compromises.
∎ A strong sense of responsibility/personal ownership.
∎ Adaptability - This is a learning career and a willingness to acquire new skills a prerequisite.
∎ Good Cyber Security citizen - You consider cyber security best practices a matter of hygiene that is taken into consideration for everything you do.
∎ Job Duties:
∎ Be the first point of contact for customers experiencing issues or who have enhancement requests.
∎ Create, review, monitor, update, and refine customer support tickets in Service Now.
∎ Relate customer support tickets to development efforts and corresponding Jira tickets.
∎ Identify trends in customer issues and share observations with the development team to address them holistically.
∎ Perform Quality Assurance validation of supported solutions by performing regression and smoke testing.
∎ Author and/or enhance testing procedures for existing and new products to ensure we are meeting high quality standards.
∎ Foster active communication between support, implementation, and development teams.
∎ Read Before Applying: As our team is globally distributed, you may need to adjust your schedule occasionally to accommodate team requirements. You may be required to work night shifts (3 to 5 days a week). Additionally, our morning shifts begin at 6 AM, and shift assignments will be determined based on the company's needs.

Skills & Expertise:

Compensation & Other Benefits:
∎ Weekly 2 holidays, Over time allowance
∎ Salary Review: Yearly
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2

Employment Status: Full Time

Job Location: Anywhere in Bangladesh, Dhaka (Uttara Sector 9)

Job Highlights:
∎ Competitive Compensation Package (Above Market Standards)
∎ We offer a great work environment, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer.
∎ Competitive Compensation Package (Above Market Standards)
∎ We offer a great work environment, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer.

Read Before Apply:

As our team is globally distributed, you may need to adjust your schedule occasionally to accommodate team requirements.You may be required to work night shifts (3 to 5 days a week). Additionally, our morning shifts begin at 6 AM, and shift assignments will be determined based on the company's needs.

Company Information:
∎ Guardvision Monitoring BD Ltd
∎ Plot 5, Road: 7/d, Sector: 9, Uttara, Dhaka-1230
∎ https://guardvisionmonitoring.com/

Address::
∎ Plot 5, Road: 7/d, Sector: 9, Uttara, Dhaka-1230
∎ https://guardvisionmonitoring.com/

Application Deadline: 22 Feb 2025

Category: Customer Support/Call Centre