Customer support Associate (CSA)

Job Description

Title: Customer support Associate (CSA)

Company Name: Smart Distribution Pvt. Limited (Head Office)

Vacancy: 05

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum H.S.C

Experience Requirements:
∎ 1 to 2 year(s)

Job Responsibilities:
∎ Excellent Communication skill with customers.
∎ Overseeing the customer service process.
∎ Monitoring the work of individual representatives and of the team.
∎ Conducting quality assurance surveys with customers and providing feedback to the staff.
∎ Possessing excellent product knowledge to enhance customer support.
∎ Maintaining a pleasant working environment for your team.

Additional Requirements:
∎ Age 18 to 28 years
∎ Only females are allowed to apply
∎ The applicants should have experience in the following areas: (Call center training, Customer Support through Phone)
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills.
∎ Confident to take challenge and fulfill KPI.
∎ Must have Good communication skill in Bangla and English with proper accent
∎ Good computer skill is required with good typing skill
∎ Good reading and writing skill in both Bangla and English
∎ Applicants have to be Smart, energetic and good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a teams
∎ Knowledge about social media maintenance would be appreciable

Salary: Negotiable

Compensation & Other Benefits:
∎ Free training would be provided
∎ As per company policy

Application Deadline: 25 Mar 2021

Company Information:
∎ 23 Feb 2021
∎ Smart Distribution Pvt. Limited (Head Office)

Category: Customer Support/Call Centre

: Send your CV to [email protected] and [email protected]