Customer Support Assistant

Job Description

Title: Customer Support Assistant

Company Name: Melbournians Furniture

Vacancy: 02

Age: at least 25 years

Location: Dhaka

Salary: Tk. 15000 - 25000 (Monthly)

Experience:
∎ At least 2 years

Published: 29 Jan 2025

Education:
∎ Bachelor degree in any discipline
∎ Training/Trade Course: IELTS,TOEFL

Requirements:

Additional Requirements:
∎ Age at least 25 years
∎ Advanced user of computer.
∎ Excellent communication skills in ENGLISH.
∎ Excellent numerical skills.
∎ Ability to solve problems and complaints handling.
∎ Typing speed should be over 40 WPM.
∎ Knowledge with Photoshop, Dream Weaver, HTML will be given preference.
∎ Able to work from 6am and on public holidays.
∎ Previous experience in similar role.
∎ Able to travel to Uttara area
∎ Able to work from 6am to 2pm Sunday to Friday

Responsibilities & Context:
∎ Working on behalf of an Australian furniture company based in Melbourne and providing support to their customers also from Australia via call, email, and chat. This is a work from home position. Training will be given for the first 3 months and place will be declared by the supervisor. Answering customer inquiries and handling complains. Making invoice using various software. General e-commerce store maintenance. Email and chat support. Retail and wholesale customer support.

Skills & Expertise:

Compensation & Other Benefits:
∎ 2X Eid Bonus, Internet allowance, Performance Bonus (If Applicable)
∎ Festival Bonus: 2
∎ 3 months’ probation Permanent employees will get the following benefits: 2X festival bonus 10 days sick leave/casual leave per annual 2 weeks of unpaid annual leave

Workplace:
∎ Work from home

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka

Company Information:
∎ Melbournians Furniture

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 28 Feb 2025

Category: Customer Support/Call Centre