Job Description
Title: Customer Support Adviser
Company Name: Open Academy London Limited
Vacancy: --
Location: Anywhere in Bangladesh
Salary: Tk. 20000 - 35000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication, University, IT Enabled Service, Direct Selling/Marketing Service Company, Overseas Companies, Call Center, Individual/Personal Recruitment
Published: 11 Feb 2025
Requirements:
Additional Requirements:
∎ You must have excellent verbal (Fluent) and written English skills and strong administrative and communication abilities.
∎ This is a remote position based in Bangladesh, so you must have a good smartphone, Laptop/Computer, and a stable Internet/Wifi connection to perform your duties effectively.
∎ You must be IT literate and able to use all MS applications, different cloud systems, and other IT tools including AI tools.
∎ You must be available to work in the UK timezone (GMT) from 9 AM to 6.30 PM.
∎ You must be self-disciplined, and able to work on your own independently.
∎ You must be organised and have a keen eye for details.
∎ You must have strong administrative and communication skills.
∎
Responsibilities & Context:
∎ Manage student enrolments, ensuring accurate data entry and timely processing.
∎ Respond to inquiries regarding courses, schedules, and registration requirements.
∎ Maintain organized records of enrolled students and course schedules.
∎ Track tuition and course fee payments, ensuring all payments are recorded accurately.
∎ Send reminders for upcoming or overdue payments and address payment-related inquiries.
∎ Collaborate with the finance team to reconcile accounts and resolve discrepancies.
∎ Organise and coordinate exam schedules, including booking venues and invigilators.
∎ Distribute exam instructions, materials, and results to students and relevant staff.
∎ Ensure compliance with examination policies and procedures.
∎ Schedule and manage appointments for consultations, interviews, or academic advising.
∎ Maintain calendars for relevant staff members and communicate appointment details effectively.
∎ Assist in creating promotional materials such as brochures, flyers, and social media posts.
∎ Support the execution of marketing campaigns, ensuring deadlines are met.
∎ Update website and social media platforms with relevant course and event information.
∎ Use IT systems to manage databases, generate reports, and maintain records.
∎ Troubleshoot basic IT issues and liaise with IT support as needed.
∎ Provide general administrative support, including managing correspondence and filing systems.
∎ We are a forward-thinking Education & Training Academy based in London, UK, seeking a proactive and versatile candidate to join our support team remotely. This role involves handling various tasks across multiple departments, requiring adaptability and efficiency. We’re looking for someone dynamic, detail-oriented, and capable of multitasking in a fast-paced environment.
∎ If you thrive in a collaborative setting and are eager to contribute to a growing organisation, we’d love to hear from you!
∎ Here are some of the key duties:
∎ Enrolments Coordination:
∎ Payment Tracking and Follow-Ups:
∎ Exam Administration:
∎ Appointment Bookings:
∎ Marketing Support:
∎ IT and Administrative Support:
∎
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
Workplace:
∎ Work from home
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ Open Academy London Limited
∎ 415 High Street
E15 4QZ
Address::
∎ 415 High Street
E15 4QZ
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 17 Feb 2025
Category: General Management/Admin
