Customer Success Manager (for USA/CANADA/EUROPIAN clients)

Job Description

Title: Customer Success Manager (for USA/CANADA/EUROPIAN clients)

Company Name: Codemen Solutions Limites

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ A level and Bachelor degree
∎ Skills Required: Excellent verbal communication skills in English, MICROSOFT OFFICE

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): coustomer success, Delivery Manager
∎ The applicants should have experience in the following business area(s): Software Company

Job Context:
∎ We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
∎ Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.
∎ *** Must work during the Eastern time zone.
∎ *** Must be very fluent in english speaking and communication.

Job Responsibilities:
∎ Develop and manage client portfolios.
∎ Sustain business growth and profitability by maximizing value.
∎ Analyze customer data to improve customer experience.
∎ Hold product demonstrations for customers.
∎ Improve onboarding processes.
∎ Evaluate and improve tutorials and other communication infrastructure.
∎ Mediate between clients and the organization.
∎ Handle and resolve customer requests and complaints.
∎ Minimize customer churn.
∎ Aid in product design and product development.

Additional Requirements:
∎ Age at least 27 years
∎ Both males and females are allowed to apply
∎ Must be fluent in English speaking and writing
∎ Highly organized and able to multi-task.
∎ Self-driven and proactive nature.
∎ Excellent communication and interpersonal skills.
∎ Demonstrate leadership qualities.
∎ High computer literacy and ability to learn new software.
∎ Knowledge of customer success processes.
∎ Experience in document creation.
∎ Patient and active listener.
∎ Passion for service.
∎ Person with disability are encouraged to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ All Public Holidays
∎ Yearly Picnic

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Nov 2023

Company Information:
∎ 25 Oct 2023
∎ Codemen Solutions Limites

Category: Customer Support/Call Centre

: Must work during the Eastern time zone.