Customer Services Executive

Job Description

Title: Customer Services Executive

Company Name: Destination Express International DEX-I Limited

Vacancy: 02

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor or degree in any discipline
∎ At least graduate from reputed public / private universities in Bangladesh

Experience Requirements:
∎ 1 to 2 year(s)

Job Responsibilities:
∎ Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
∎ Deliver Employees, Customers and Shareholder metrics as per goals
∎ Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
∎ Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
∎ Must be hard worker and flexible.
∎ To do any other job assigned by the organization.
∎ Must have knowledge finding new customer for company.
∎ Must be able to work under pressure.
∎ Developing knowledge of internal & external customers

Additional Requirements:
∎ The applicants should have experience in the following area(s) : Customer Care, Customer Relationship Management (CRM), Customer Service in International Courier services company
∎ At least 1-2 year of air-freight Import, Export documentation preparation experience in courier services
∎ Ability to perform all tasks thoroughly and effectively in a tight time frame and a high level of accuracy
∎ Highly organized, able to prioritize and expedite to complete the job and meet all requirements
∎ Excellent verbal and written communication skills.
∎ Computer skills is required
∎ Experience in operating computer-based Online Work .
∎ Demonstrated consultative experience, ability to influence, resourceful.
∎ Smart communication Capacity in English
∎ Good in Handling Phone calls.

Salary: Negotiable

Application Deadline: 15 Sep 2020

Company Information:
∎ 16 Aug 2020
∎ Destination Express International DEX-I Limited

Category: Customer Support/Call Centre