Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: KWC TRADING

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Graduation from any reputed university
∎ Educational qualification may be relaxed based on experiences and expertise.

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Listen & handle customer queries about products & services effectively.
∎ Sale the product to the customer by over phone.
∎ Provide excellent customer service and proper information to the customers with ensuring customer satisfaction.
∎ Identify customer needs and provide necessary and effectively solutions.
∎ Perform every call actively to solve client's problem.
∎ Take feedback from customer about service.
∎ Report manager for complicated issues.
∎ Handle inbound and outbound calls in a timely manner.
∎ Perform any other assignment given by the manager.

Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ 2 years
∎ The applicants should have experience in the following area(s):
∎ Call Center, Call Center Agent, Call Center Operation, Facebook or Messenger Answer Question Replay.
∎ Strong phone contact handling skills and active listening
∎ Customer orientation and ability to adapt/respond to different types of characters
∎ Excellent communication and presentation skills
∎ Ability to multitask, prioritize, and manage time effectively
∎ Honest, energetic, dedicated and polite in manner with positive personality & quick learner.
∎ Ability to handle sensitive information in a confidential manner.

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Apr 2022

Company Information:
∎ 29 Mar 2022
∎ KWC TRADING

Category: Customer Support/Call Centre