Job Description
Title: Customer service representative - CSR
Company Name: Intro Card Ltd
Vacancy: 1
Location: Dhaka (Malibagh)
Salary: Tk. 15000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Call Center
Published: 22 Aug 2024
Education:
∎ Masters
Requirements:
Responsibilities & Context:
∎ Respond promptly to customer inquiries, order requests, and product-related questions on Facebook Messenger and WhatsApp.
∎ Provide exceptional customer service by delivering friendly and helpful responses.
∎ Process orders accurately, following company policies.
∎ Troubleshoot and resolve customer issues, demonstrating strong problem-solving skills.
∎ Utilize product knowledge to provide accurate information and recommendations.
∎ Multitask by managing multiple conversations simultaneously
∎ Generate new leads, and convert these leads into sales.
∎ Maintained CRM database, and reviewed accounts. Or Credit control.
∎ Report to management.
∎ Others as per management decision
∎ Minimum 1 years of CSR experience in a reputed company.
∎ Graduates preferred with 1-2 years of relevant experience.
∎ Excellent English communication skills (spoken and written).
∎ Proficient in inbound/outbound calls, negotiation, lead follow-up, and sales conversion.
∎ Ability to collaborate effectively with colleagues, maintain good relationships, and manage customer satisfaction.
∎ Responsibilities:
∎ Respond promptly to customer inquiries, order requests, and product-related questions on Facebook Messenger and WhatsApp.
∎ Provide exceptional customer service by delivering friendly and helpful responses.
∎ Process orders accurately, following company policies.
∎ Troubleshoot and resolve customer issues, demonstrating strong problem-solving skills.
∎ Utilize product knowledge to provide accurate information and recommendations.
∎ Multitask by managing multiple conversations simultaneously
∎ Generate new leads, and convert these leads into sales.
∎ Maintained CRM database, and reviewed accounts. Or Credit control.
∎ Report to management.
∎ Others as per management decision
∎ Requirements:
∎ Minimum 1 years of CSR experience in a reputed company.
∎ Graduates preferred with 1-2 years of relevant experience.
∎ Excellent English communication skills (spoken and written).
∎ Proficient in inbound/outbound calls, negotiation, lead follow-up, and sales conversion.
∎ Ability to collaborate effectively with colleagues, maintain good relationships, and manage customer satisfaction.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Malibagh)
Company Information:
∎ Intro Card Ltd
∎ 72/1 DIT Road (3rd floor), Malibag 1217, Dhaka
Address::
∎ 72/1 DIT Road (3rd floor), Malibag 1217, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Aug 2024
Category: Customer Support/Call Centre
