Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: Amin Tech Ltd

Vacancy: 2

Job Location: Khulna, Khulna (Khulna Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Care, Customer Service, Customer Support through Phone

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Customer Service
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Answer calls and emails professionally to provide information about products and services
∎ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
∎ Recommend potential products or services to management by collecting customer information and analyzing customer needs
∎ Prepare product or service reports by collecting and analyzing customer information
∎ Provide accurate, valid, and complete information by using the right methods
∎ Follow communication procedures, guidelines, and policies
∎ Inform customer of deals and promotions
∎ The customer service area will be Amazon, eBay, and website-related

Additional Requirements:
∎ Age at least 21 years
∎ Proven customer support of 1-year experience
∎
∎ Strong phone contact handling skills and active listening
∎
∎ Excellent communication and presentation skills
∎
∎ Fluency in English.
∎
∎ Skilled in Microsoft Office (Microsoft Excel), Office Administration, System Administration.
∎
∎ Honors in any discipline
∎
∎ N. B: Honours in English/BBA and IELTS Score up to 6.5 will be given higher priority

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Half Yearly
∎ Festival Bonus: 1

Application Deadline: 30 Mar 2021

Company Information:
∎ 1 Mar 2021
∎ Amin Tech Ltd
∎ Address : 16/1 Abu Ahmed Road. Siddiqia Mohollah. Sonadanga, 9100, Khulna
∎ Web : www.amintech.net

Category: Customer Support/Call Centre

: