Customer Service Officer (Billing Counter)

Job Description

Title: Customer Service Officer (Billing Counter)

Company Name: Jashim Group of Companies Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 5 to 7 year(s)

Job Responsibilities:
∎ Maintain good relation and communication with Customer/patients and Doctors
∎ Sound knowledge about various types of medical Test
∎ Answer the patient's query and give the right information
∎ Bill receive and report delivery
∎ Well understand to read prescription
∎ Organize workflow to meet customer time frames.
∎ Keep records of customer interactions and transactions
∎ Record details of inquiries, comments and complaints
∎ Prepare and distribute customer activity reports
∎ Maintain customer databases
∎ Communicate and coordinate with internal departments
∎ Provide feedback on the efficiency of the customer service process
∎ Hand over the task to next shift colleagues who will have on duty.
∎ Any other tasks assigned by management.

Additional Requirements:
∎ The applicants should have experience in the following area(s):
∎ Medical, Diagnostic, Hospital, Clinic.
∎ Should have Experience in Bill Counter, Customer Service
∎ Must have Sound Knowledge in computer skills (MS Office, Software, Internet)

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy.

Application Deadline: 16 Mar 2021

Company Information:
∎ 14 Feb 2021
∎ Jashim Group of Companies Ltd.

Category: Customer Support/Call Centre