Customer Service Manager
Job Description
Title: Customer Service Manager
Company Name: BTS Limited
Vacancy: 4
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Call Centre Supervision/ Management
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Manage large amounts of incoming calls.
∎ Generate sales leads Identify and assess customers' needs to achieve satisfaction.
∎ Build sustainable relationships and trust with customer accounts through open and
∎ interactive communication.
∎ Provide accurate, valid and complete information by using the right methods/tools.
∎ Meet personal/customer service team sales targets and call handling quotas.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the
∎ time limits; follow up to ensure resolution.
∎ Keep records of customer interactions, process customer accounts and file
∎ documents.
∎ Follow communication procedures, guidelines and policies.
∎ Take the extra mile to engage customers.
Additional Requirements:
∎ Age 25 to 28 years
∎ Both males and females are allowed to apply
∎ Proven customer support experience or experience as a Client Service Representative
∎ Track record of over-achieving quota
∎ Strong phone contact handling skills and active listening
∎ Familiarity with CRM systems and practices Customer orientation and ability to
∎ adapt/respond to different types of characters
∎ Excellent communication and presentation skills
∎ Ability to multi-task, prioritize, and manage time effectively
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 22 Apr 2021
Company Information:
∎ 23 Mar 2021
∎ BTS Limited
∎ Address : 4th Floor, Rupayan Karim Tower, 80 Kakrail VIP Road Dhaka-1000
∎ Business : Telecom Service (A reputeded nation wide ISP company)
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 22nd Apr 2021
Similar Jobs
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Facebook Group