Customer Service Executive - Voice and Non Voice
Job Description
Title: Customer Service Executive - Voice and Non Voice
Company Name: Monarch Mart Ltd.
Vacancy: 04
Job Location: Dhaka (Motijheel)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Service
∎ The applicants should have experience in the following business area(s):
E-commerce
Job Responsibilities:
∎ Handling inbound and outbound calls professionally.
∎ Respond to customer inquiries in a timely manner.
∎ Making basic outbound call campaigns.
∎ Take inquiries and questions, handle complaints, troubleshoot problems, and provide proper information to the customers.
∎ Acknowledging and resolving customer complaints.
∎ Coordinate order processing.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Maintain customer queries in different channels (Facebook, Live Chat, Email).
∎ Maintain customer relationships by providing information and proper guidance; recommending new products; recommending facilities and service improvements.
∎ Strong interpersonal skills.
∎ Ensuring proper servicing and after-sales support to clients.
∎ Other duties as assigned by management.
∎ Willing to work in any shifts (Roster Basis).
Additional Requirements:
∎ Age 21 to 27 years
∎ Both males and females are allowed to apply
∎ Experience in similar position will get preferences.
∎ Good Typing Speed (30+ WPM in BN, EN).
∎ Basic knowledge of MS Excel & Word.
∎ Have a positive attitude and be self-motivated.
∎ Willing to work under pressure and meet challenges.
∎ Non-graduate candidates can apply which will consider based on experiences.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Feb 2023
Company Information:
∎ 15 Jan 2023
∎ Monarch Mart Ltd.
∎ Address : 10/2, Gawsia Kashem Tower (3rd Floor), Motijheel, Dhaka -1000
∎ Web : https://monarchmart.com
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 10th Feb 2023
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